Help Centre

GDPR and NOW TV

You might’ve heard that on 25 May 2018 the General Data Protection Regulation (GDPR) comes into effect. The GDPR is a European law that governs how organisations handle people’s information and sets out the requirements they must comply with. It also outlines the rights people have over their information and how it’s used.

What data does NOW TV hold about me?

When you sign up to NOW TV, you agree to both our terms and conditions and our privacy and cookies notice. Have a read of these if you want to find out more about what information we hold about you and how we use and share your data.

If, after reading these policies, there’s something specific you want to do, check out the FAQs below.

FAQs

Just log in to the Account details section of My Account to view your details. If you need to update your mobile number or address, you can do that here.

We use information about the products you’ve bought and the shows you’ve watched to make your NOW TV experience more relevant to you. For example, we might show you tailored recommendations for movies or TV shows you might like to watch. 

Marketing communications that you can opt out of include:

  • Tailored marketing or advertising – Opting out of this means the advertising you see through your TV won’t be tailored for you – it’ll simply be generic. It also means we won’t send you any personalised marketing – for example, we wouldn’t send you offers for a Pass we know you’ve bought before. To opt out of personalised marketing, send an email to preferences@nowtv.com from the email address that's registered to your NOW TV account.
  • Marketing messages – We tell you about the latest movies, sports and entertainment, as well as special offers, to help you make the most of NOW TV. If you don’t want to receive these messages, find out how to unsubscribe.

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