Help Centre

How do I update my email address?

Want to change the email address that we use to send you updates about your account and NOW TV? 

No problem – just follow these steps:

  1. Head to My Account and Personal details (you'll need to be signed in).
  2. Select Update email address.
  3. Enter your new address and select Save email address.

And that's it. You'll see an onscreen confirmation, and we'll send an email to your new address to confirm the change, too.

Unfortunately you can't change to a email address, or an address you've already used with another Sky service.

Please use a different email address, or create a new one instead.


Signing in to your account

Next time you sign in to NOW TV, you'll need to use your new email address.

To save you having to sign out of all your devices manually, you can force a logout from any devices you're signed in to. Simply head here, select NOW TV and click Remove.

Now just sign back in on each device with your new email.

Did you know... ?

You can sign in to your account using either your email address or your NOW TV username.

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