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A viewing PIN can help you protect younger viewers from watching anything unsuitable on NOW. Find out when you need a PIN, how to set it up, and when it's mandatory.
See steps on how to change or reset your viewing or Payment PIN settings. It's easy to control what younger viewers can watch and who can make purchases using your payment details.
Follow these steps to reset your viewing PIN or payment PIN if you've forgotten them. It's easy to change your PIN at any time and create a new one.
Having problems with setting up or using NOW Broadband's parental controls? See a step-by-step guide to managing your Broadband Buddy settings.
If you can't browse or view some websites, they might be blocked by your security software or parental controls, or blocked under order of the High Court.
NOW Broadband Members get free online parental controls plus malware and phishing protection. Find out more about the features you get with Broadband Buddy.
1000+ answers to common issues from other NOW customers. Available 24-7.