Help Centre

How does NOW Broadband Buddy help keep my kids safe online?

How does NOW Broadband Buddy help keep my kids safe online?

NOW Broadband Buddy is available free for all NOW Broadband and NOW TV Combo customers, and gives you:

  • Control over which websites your family can access and when, on all devices connected to broadband.
  • Protection from phishing websites that try to collect your private information.
  • Security against malware-infected websites that can damage your computer and other devices.

Broadband Buddy

 

Already got NOW Broadband?

View or change your Broadband Buddy settings at any time in My Account.

 

 

Internet Matters logo NOW TV is a supporter of Internet Matters, a not-for-profit organisation that has a simple purpose – to help keep children safe in the digital world.

 

FAQs

Key features include:

  • Three age rating settings for website access:
    - PG: Suitable for everyone
    - 13: Suitable for teens and older
    - 18: Suitable for adults only
  • Custom settings that let you block or allow specific websites or website categories.
  • Grown up browsing time – automatically switch the 18 age rating on and off at a specific time each day.
  • Protection against malware-infected websites, containing viruses that can infect your device.
  • Protection against phishing websites that attempt to collect private information without your permission.

More infoHow do I set up and manage Broadband Buddy?

Broadband Buddy is available to all NOW Broadband and NOW TV Combo customers at no extra cost. It's not available with any other broadband providers, and you won’t be protected by Broadband Buddy if you change to another provider.

More infoHow do I set up and manage NOW TV Broadband Buddy?

Broadband Buddy works with any device that’s connected to your broadband network, including smartphones, laptops, computers, tablets and game consoles.
 

Keep in mindBroadband Buddy won’t work if you’re browsing with a mobile broadband connection, such as 3G or 4G.

Broadband Buddy allows you to quickly and easily set the level of online protection you want for your family on all devices connected to your broadband network. This means you don’t need to change the settings on your devices individually.

Do I still need antivirus software?

Broadband Buddy is not a replacement for your existing antivirus software.

We recommend using Broadband Buddy alongside antivirus software to make sure your broadband is fully secure.

Set up a Parental PIN

To set an age rating for your NOW TV Passes, first head to Settings & PINs and set up a Parental PIN. Then simply choose the right age rating for your family and select Set rating.

When that’s done, you’ll need to enter your Parental PIN before watching any movie or show with a rating higher than the one you’ve set.

More infoHow do I change my Parental PIN settings?

Turn on the screen lock

If you’ve got a Kids Month Pass, you can also activate the screen lock on a smartphone or tablet to make sure your kids don’t find any shows that aren’t suitable for them.

Just tap the padlock icon when the show starts to lock the screen.

More infoNOW TV Kids Month Pass

Internet Matters offer parents the best advice available on tackling online safety issues. Supported by leading child online safety experts, they're passionate about keeping your children safe online.

Internet Matters are there to help you make the right decisions for you and your family. Whether you’re looking for information for the first time, or just want to keep up with the latest guidance, their website has everything you need to help make your children’s online life fulfilling, fun and above all, safe.

Head to www.internetmatters.org for more info.

Did you find this helpful?