How to change or reset your Parental or Payment PIN

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There are two types of PIN on your account:

Parental PIN

This helps you control what younger viewers can watch. Your Parental PIN is automatically turned off when you sign up.

Go to My Account and then Parental controls to see the settings for your Parental PIN. You might need to enter your username and password.

Select 'Parental controls' from the My Account menu

From here you can:

  • Turn your Parental PIN on or off.  You’ll be asked for your Parental PIN first if you want to turn it off.
  • Change settings. This allows you to set the age ratings for which your Parental PIN will be required. You’ll need to enter your Parental PIN before you can remove any age restrictions.

Select your age rating

 
  • Reset your Parental PIN. To do this:
Step 1:

Select Reset your PIN.

Select 'Reset your PIN'

Step 2:

Enter your password, and then enter your new Parental PIN.

Enter your new Parental PIN

Step 3:

Enter your new Parental PIN again, and then select Save Parental PIN.


Payment PIN

This helps you control who can buy new passes. Your Payment PIN is automatically turned off when you sign up.

Select My Account and then Payment PIN to see the settings for your Payment PIN.

From here you can:

  • Turn your Payment PIN on or off. You’ll be asked for your Payment PIN first if you want to turn it off.
  • Reset your Payment PIN. To do this:
Step 1:

Select Reset your PIN.

Select 'Reset your PIN'

Step 2:

Enter your password, and then enter your new Payment PIN.

 

Step 3:

Enter your new Payment PIN again, and then select Save PIN.

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