Help Centre

How to change or reset your Parental or Payment PIN

There are 2 types of PIN on your account:

Parental PIN

This helps you control what younger viewers can watch. Your Parental PIN is automatically turned off when you sign up.

Go to My Account and then Settings & PINs to see the settings for your Parental PIN. You might need to enter your username and password.

Select 'Setting & PINs' from the My Account menu

From here you can:

  • Turn your Parental PIN on or off.  You’ll be asked for your Parental PIN first if you want to turn it off.
  • Change settings. This allows you to set the age ratings for which your Parental PIN will be required. You’ll need to enter your Parental PIN before you can remove any age restrictions.

Select your age rating

 
  • Reset your Parental PIN. To do this:
Step 1:

Select Reset your PIN.

Select 'Reset your PIN'

Step 2:

Enter your password, and then enter your new Parental PIN.

Enter your new Parental PIN

Step 3:

Enter your new Parental PIN again, and then select Save Parental PIN.

The Xbox 360, Xbox One and YouView box all have master parental controls which will override your NOW TV Parental PIN.

If you've turned off your NOW TV Parental PIN and you still can't watch certain movies or shows, you'll need to change the parental controls on your Xbox 360 or YouView box to restore access. Here's how:

Xbox 360 and Xbox One

Find out how to change the parental controls on your Xbox

You also have the option to change your family filter settings. This will block any images or content that's rated above your preferred settings.

YouView

Find out how to change the parental controls on your YouView box.

PS3

The parental controls for PS3 don't affect your NOW TV subscription. If you have parental controls set on your PS3, you'll still need to set your Parental PINs on your NOW TV account to your desired level.


Payment PIN

This helps you control who can buy new passes. Your Payment PIN is automatically turned off when you sign up.

Select My Account and then Settings & PINs to see the settings for your Payment PIN.

From here you can:

  • Turn your Payment PIN on or off. You’ll be asked for your Payment PIN first if you want to turn it off.
  • Reset your Payment PIN. To do this:
Step 1:

Select Reset your PIN.

Select 'Reset your PIN'

Step 2:

Enter your password, and then enter your new Payment PIN.

 

Step 3:

Enter your new Payment PIN again, and then select Save PIN.

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