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How to change or reset your Parental or Payment PIN

There are 2 types of PIN on your account: a Parental PIN that helps you control what younger viewers can watch, and a Payment PIN that helps you control who can buy new Passes.

These security settings can only be controlled by you, so our advisors won't be able to set or reset them for you. You'll need to do this yourself by signing in to the Settings & PINs area of My Account.

 

Parental PIN

Your Parental PIN is automatically turned off when you sign up, but even when it's off, you'll need to enter it to watch any live movies on most Sky Cinema channels. Find out more about Parental PIN

Go to My Account and then Settings & PINs to see the settings for your Parental PIN. You'll need to sign in, if you haven't already.

Select 'Setting & PINs' from the My Account menu

From here you can:

  • Set up your PIN for the first time.
  • Turn your Parental PIN on or off.  You’ll be asked for your Parental PIN first if you want to turn it off.
  • Change settings. This allows you to set the age ratings for which your Parental PIN will be required. You’ll need to enter your Parental PIN before you can remove any age restrictions. Note that any age rating you set won't apply to live Sky Cinema channels, which require a PIN to watch.
  • Reset your Parental PIN. To do this:
Step 1:

Select Reset your PIN.

Select 'Reset your PIN'

Step 2:

Enter your password, and then enter your new Parental PIN.

Enter your new Parental PIN

Step 3:

Enter your new Parental PIN again, and then select Save Parental PIN.

The Xbox 360, Xbox One and YouView box all have master parental controls which will override your NOW TV Parental PIN.

If you've turned off your NOW TV Parental PIN and you still can't watch certain movies or shows, you'll need to change the parental controls on your Xbox or YouView box to restore access. Here's how:

Xbox 360 and Xbox One

Find out how to change the parental controls on your Xbox

You also have the option to change your family filter settings. This will block any images or content that's rated above your preferred settings.

YouView

Find out how to change the parental controls on your YouView box.

PS3 and PS4

The parental controls for PS3 and PS4 don't affect your NOW TV viewing. If you have parental controls set on your PlayStation, you'll still need to set your Parental PINs on your NOW TV account to your desired level.

 

Payment PIN

Your Payment PIN is automatically turned off when you sign up.

Select My Account and then Settings & PINs to see the settings for your Payment PIN.

From here you can:

  • Turn your Payment PIN on or off. You’ll be asked for your Payment PIN first if you want to turn it off.
  • Reset your Payment PIN. To do this:
Step 1:

Select Reset your PIN.

Select 'Reset your PIN'

Step 2:

Enter your password, and then enter your new Payment PIN.

 

Step 3:

Enter your new Payment PIN again, and then select Save PIN.

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