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Help Centre

Why can't I access or browse certain websites?

Why can't I access or browse certain websites?

If a website is blocked, it's usually due to either your security software or copyright infringement.

Sites blocked by your security software

If you can't view a website, it might be blocked by your security software or parental controls, including NOW TV Broadband Buddy. The website might have been added to your blocked list, or contain a word that’s been blocked.

If the website’s been blocked by your security software or parental controls, you should see a  see a message telling you this.

Website blocked by Broadband Buddy


Sites blocked due to copyright infringement 

NOW TV has also blocked a number of sites that infringe the copyright or trademark of other companies, under order of the High Court.
 

Related article Websites blocked under order of the High Court.

Website blocked due to copyright infringement

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