Maximum number of simultaneous streams reached

There's a couple of reasons why you might see an error message like the one below when trying to watch NOW.

You've reached the maximum number of simultaneous streams


Are you using a 2nd device?

You can watch NOW on a maximum of 1 device at a time (3 if you've got NOW Boost). If you’re trying to watch on more than this, you’ll need to stop watching on one of the other devices first. You might need to wait 10 minutes before continuing to watch on your other devices after seeing this message.


Did your browser or computer crash?

If your browser or computer crashes during playback, our system might think that you're still watching NOW. Try waiting 10 minutes before watching again.