Help Centre

How do I change or reset my account password?

How do I change or reset my account password?

Step 1:

Select My Account, then Personal details. If you see the sign in page, enter either your username or email address, and your password.
 

Select 'Personal details' from the My Account menu

 

Step 2:

Select Reset password.
 

Select 'reset password'

 

Step 3:

Click Send email.

We'll send you a link to reset your password. The link will be live for 3 hours and you'll only be able to use it once.

Step 4:

Click on the link in the email and follow the onscreen instructions to change your password.
 

Using a NOW TV Box or Smart Stick?

After changing your password, you'll need to reset your device. Then simply log in with your new password.

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