I've forgotten my password

Forgotten your password?  No problem – just follow the steps below to reset it.


How to reset your password

Step 1:

Go to My Account at the top right of the website and select Sign in.


Go to My Account and select Sign in


Step 2:

Select I don't know my password

Select 'I don't know my password'


Step 3:

Enter your NOW email address and select Continue.

Try putting the email address you think you might have signed up with into our Account Finder tool. If you still can't track down your account, contact us by selecting the Get in touch button on this page.

If you're a BT customer, you can find confirmation of your NOW email address in the welcome email you got from BT when you set up your package.


Enter your email address



Step 4:

Select Email me a link.

Select Email me a link


We'll send you a link to reset your password. Click on the link in the email and follow the onscreen instructions to change your password.

The link will be live for 3 hours and you'll only be able to use it once.

If you have a security question set on your account, you'll also see the option to select Security question and reset your password that way instead.


Managing your permissions

When you reset your password, we'll ask you if you want to review your permissions. If you tick the NOW box, you'll be logged out of NOW on any devices you're signed in on. This helps to keep your account secure, and means that no one can stay logged in to your account with your old password.

Next time you watch, you'll need to sign back in on each device with your new password.


Still can't log in?

If you're still having trouble logging in, please contact us by selecting the Get in touch button on this page.

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