I've forgotten my password
Forgotten your password? No problem – just follow the steps below to reset it.
How to reset your password
Step 1:
Go to My Account at the top right of the website and select Sign in.
Step 2:
Select I don't know my password
Step 3:
Enter your NOW email address and select Continue.
We'll email you instructions on how to set or reset your password.
Try putting the email address you think you might have signed up with into our Account Finder tool. If you still can't track down your account, contact us by selecting the Get in touch button on this page.
If you're a BT customer, you can find confirmation of your NOW email address in the welcome email you got from BT when you set up your package.
Still can't log in?
If you're still having trouble logging in, please contact us by selecting the Get in touch button on this page.