What is a Parental PIN?
NOW TV has got something for the whole family – but it's not all suitable for younger viewers. That's where your Parental PIN comes in. It has 2 levels: one you can choose yourself, and one you can’t.
You’ll need a PIN to watch some live Entertainment and Sky Cinema channels...
A PIN is mandatory to watch most live Sky Cinema channels and 3 Entertainment channels (Sky Atlantic, Sky Comedy and Sky Documentaries) between 5.30am and 9pm if you're watching on any of our supported devices except the white NOW TV box, EE TV, Windows 10 or previous, and 2nd & 3rd gen Apple TV. For these exceptions, a PIN will be mandatory at all times for all live Entertainment and Sky Cinema channels.
Where a PIN is mandatory, it’ll be required:
- even if you’ve turned your Parental PIN off
- whatever the age rating of the movie or programme that’s showing
- when you switch between channels.
...but it's optional for anything elseYou can choose to set a Parental PIN to restrict shows by age rating and stop younger viewers from watching anything they shouldn't. This age restriction will apply to:
- all live channels other than the Sky Cinema and Entertainment channels where a PIN is mandatory
- all on-demand movies and shows.
How to set up your Parental PIN
Your PIN can only be controlled by you, so our advisors won't be able to set or reset it for you – you'll need to do this yourself online.
It’s easy to set up your PIN for the first time:
- Go to the Settings & PINs area of My Account (you might need to sign in)
- Select Set up Parental PIN
- Enter your PIN, confirm your password and Save PIN
- All certificates will be selected as your default age rating. To choose a different rating, just select Change settings.
Watching on YouView?
You don't need a NOW TV PIN – just enter your YouView PIN. Don't know it? Try the default PIN of 1234, or head to the YouView site for help.
Watching on Apple TV without a NOW TV account?
If you’re viewing on Apple TV and you don’t have a NOW TV account because you bought your Passes through iTunes, you'll need to create an account in order to set up your PIN. Just follow the steps in this article.
Are you a BT customer?
This Parental PIN is separate from your BT PINs, which you can change through your BT TV box. Head to the BT website to find out how to change BT PINs.
If you’re only watching on your BT TV box, you don’t need a NOW TV Parental PIN – just use your BT PIN. If you want to watch on other devices, set up a Parental PIN to control what younger viewers can watch on NOW TV.
You don’t have to set up a Parental PIN unless you plan to watch live channels on the Entertainment or Sky Cinema Pass.
A Parental PIN is only mandatory to watch live channels on the Entertainment and Sky Cinema Passes. If this doesn't apply to you and there are no younger viewers in your household, just select Turn OFF and you won’t be asked for a PIN.
If you turn off Parental PIN, you’d still need to enter your PIN to watch the live Entertainment and Sky Cinema channels where a PIN is mandatory. But you wouldn’t need to enter it for any on-demand movies or shows.
The Xbox One and YouView box all have master parental controls which will override your NOW TV Parental PIN.
If you've turned off your NOW TV Parental PIN and you still can't watch certain movies or shows, you'll need to change the parental controls on your device to restore access. Here's how:
Find out how to change the parental controls on your Xbox
You also have the option to change your family filter settings. This will block any images or content that's rated above your preferred settings.
Find out how to change the parental controls on your YouView box
The parental controls for PS4 don't affect your NOW TV viewing. If you have parental controls set on your PlayStation, you'll still need to set your Parental PINs on your NOW TV account to your desired level.
A Payment PIN helps you control who can buy new Passes. Your Payment PIN is automatically turned off when you sign up. If you’ve got kids in the house, it’s a good idea to set up your Payment PIN to prevent them from buying Passes accidentally. You can do this in the Settings & PINs area of My Account, too.