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What is a Parental PIN?

NOW TV has got something for the whole family – but it's not all suitable for younger viewers. That's where your Parental PIN comes in. It has 2 levels: one you can choose yourself, and one you can’t.


You’ll need a PIN to watch live Sky Cinema channels...

A PIN is mandatory if you want to watch most live Sky Cinema channels. It’ll be required:
  • even if you’ve turned your Parental PIN off
  • whatever the age rating of the movie that’s showing
  • when you switch between channels.

...but it's optional for anything else

You can choose to set a Parental PIN to restrict shows by age rating and stop younger viewers from watching anything they shouldn't. This age restriction will apply to:
  • all live channels other than Sky Cinema
  • all on-demand movies and shows.

How to set up your Parental PIN

Your PIN can only be controlled by you, so our advisors won't be able to set or reset it for you – you'll need to do this yourself online.

It’s easy to set up your PIN for the first time:

  1. Go to the Settings & PINs area of My Account (you might need to sign in)
  2. Select Set up Parental PIN
  3. Enter your PIN, confirm your password and Save PIN
  4. All certificates will be selected as your default age rating. To choose a different rating, just select Change settings

In Settings & PINs you can reset your PIN, turn it on or off, or change your settings. For more help with PINs, see our help article on changing your PIN.


Watching on YouView?

You don't need a NOW TV PIN – just enter your YouView PIN. Don't know it? Try the default PIN of 1234, or head to the YouView site for help.


Are you a BT customer?

This Parental PIN is separate from your BT PINs, which you can change through your BT TV box. Head to the BT website to find out how to change BT PINs.

If you’re only watching on your BT TV box, you don’t need a NOW TV Parental PIN – just use your BT PIN. If you want to watch on other devices, set up a Parental PIN to control what younger viewers can watch on NOW TV. 



You don’t have to set up a Parental PIN unless you plan to watch live channels on the Sky Cinema Pass.

A Parental PIN is only mandatory to watch live channels on the Sky Cinema Pass. If this doesn't apply to you and there are no younger viewers in your household, just select Turn OFF and you won’t be asked for a PIN.

If you turn off Parental PIN, you’d still need to enter your PIN to watch most live Sky Cinema channels. But you wouldn’t need to enter it for any on-demand movies or shows.

The Xbox 360, Xbox One and YouView box all have master parental controls which will override your NOW TV Parental PIN.

If you've turned off your NOW TV Parental PIN and you still can't watch certain movies or shows, you'll need to change the parental controls on your Xbox 360 or YouView box to restore access. Here's how:

Xbox 360 and Xbox One
Find out how to change the parental controls on your Xbox

You also have the option to change your family filter settings. This will block any images or content that's rated above your preferred settings.

Find out how to change the parental controls on your YouView box
The parental controls for PS4 don't affect your NOW TV viewing. If you have parental controls set on your PlayStation, you'll still need to set your Parental PINs on your NOW TV account to your desired level.

A Payment PIN helps you control who can buy new Passes. Your Payment PIN is automatically turned off when you sign up. If you’ve got kids in the house, it’s a good idea to set up your Payment PIN to prevent them from buying Passes accidentally. You can do this in the Settings & PINs area of My Account, too.

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