How do I find or change my Wi-Fi password?

Check out the options below if you’ve forgotten your Wi-Fi password, or if you want to change or reset it.

If you've never changed your Wi-Fi password, you can find it on the back or bottom of your NOW Broadband Hub and on the Connect card that came with your Hub.

Keep in mindMake sure you always enter your password in capital letters. The password doesn't contain any numbers.

You might be asked for your Wi-Fi PIN instead of the password – this is also printed on the back or bottom of your Hub and on your Connect Card.

Previously changed your Wi-Fi password from the original one printed on your Hub? Follow the steps below to change or reset your password.

How do I change my Wi-Fi password?

Follow the steps below on any device connected to your Wi-FI network.

Can’t connect to your Wi-Fi network? Just connect an Ethernet cable between a computer or laptop and your Hub first.

More infoHow do I connect to the internet using a cable?

Step 1:

Open a new web browser window.

Step 2:

In the address bar, type and press Enter. This will bring up the settings screen for your Hub.

Step 3:

Select the Wireless tab. Enter the username admin and password nowtv (in lowercase) when prompted. If these login details don’t work, you’ll need to reset your Hub.

Step 4:

Enter the new Wi-Fi password you want to use.

Step 5:

Select Apply to save your new settings.

Step 6:

Reconnect all your devices using your new Wi-Fi password.

How do I reset my Wi-Fi password?

If you can't connect to your Hub, you can reset your Wi-Fi password to the original one. You can find your original Wi-Fi password on the back or bottom of your Hub.

Step 1:

Make sure your Hub is switched on. Press and hold Reset on the back of your Hub for at least 10 seconds.

NOW Broadband Hub

Reset button on NOW TV Hub


NOW Broadband Hub Two

Hub Two reset button



Keep in mindThis will reset any changes you’ve made on the Hub settings screen.

Step 2:

You can now use the original password on the back or bottom of your Hub to reconnect your devices to NOW Broadband.

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