How do I find or change my Wi-Fi password?

Check out the options below if you’ve forgotten your Wi-Fi password, or if you want to change or reset it.

You can find your Wi-Fi password on the back of your NOW TV Hub and on the Connect card that came with your Hub.

NOW TV Hub and Connect Card

Remember Make sure you always enter your password in capital letters. The password doesn't contain any numbers.

You might be asked for your Wi-Fi PIN instead of the password – this is also printed on the back of your Hub and on your Connect Card.

If you’ve changed your Wi-Fi password from the original password on the back of your Hub, you can still change or reset it.

How do I change my Wi-Fi password?

If you can’t connect to your Wi-Fi, then simply plug in an Ethernet cable between a computer or laptop and your Hub before following the steps below. Make sure your Hub is switched on first.

Related article How do I connect to the internet using a cable?

Step 1:

Open a new web browser window.

Step 2:

In the address bar, type and press Enter. This will bring up the settings screen for your Hub.

Step 3:

Select the Wireless tab. Enter the username admin and password nowtv (in lowercase) when prompted. If these login details don’t work, you’ll need to reset your Hub.

Step 4:

Enter the new Wi-Fi password you want to use.

Step 5:

Select Apply to save your new settings.

Step 6:

Reconnect all your devices using your new Wi-Fi password.

How do I reset my Wi-Fi password?

If you can't connect to your Hub, you can reset your Wi-Fi password to the original one. You can find your original Wi-Fi password on the back of your Hub.

Step 1:

Make sure your Hub is switched on. Press and hold Reset on the back of your Hub for at least 10 seconds.

Reset button on NOW TV Hub

Keep in mind This will reset any changes you’ve made on the Hub settings screen.

Step 2:

You can now use the original password on the back of your Hub to reconnect your devices to NOW TV Broadband.

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