How do I cancel my membership?
We don’t want to see you leave, but if you have to go we’ve made it easy to cancel your TV membership and come back to us whenever you want.
Want to cancel a membership, Boost or Ultra Boost?
Head to NOW Membership, hit Cancel next to the one you don’t want any more, then follow the onscreen steps. (We recommend using a desktop, laptop or tablet to do this rather than a mobile.)
Once your membership is cancelled you’ll see a confirmation message, and get a confirmation email within 3 hours. You’ll be able to keep watching until the date your next payment was due (unless you're on a minimum-term plan – see the FAQ below for details).
Are you an EE TV customer?
Paying for your NOW Membership through EE TV? You'll need to cancel through them, too.
If your membership is part of a EE TV package, give them a call to find out more about how to cancel it or change your package.
If you have a bolt-on membership on top of your package, it will automatically renew from month to month. If you don't want it to continue, you can cancel it in your EE TV account, or by contacting them.
Subscribing to NOW via Apple, Amazon or TalkTalk?
Do you pay for your NOW Membership via Apple? You'll need to cancel through them, too. Visit the Apple support site for more info on how to cancel.
If you're paying for your membership through Amazon, head to the Memberships & Subscriptions area of your Amazon account to cancel.
If you're with TalkTalk, you'll need to cancel any membership that's part of your package in your TalkTalk account, or by contacting TalkTalk customer service.
Not too sure how you're paying? Check your membership details in NOW Membership, where it'll show if any memberships are billed by third parties.
Cancelling NOW Broadband?
If you're a NOW Broadband Member, find out how to cancel your broadband.
FAQs
No – you can only cancel here on our website in My Account. The cancel option isn't available in the NOW app.
We sometimes offer minimum-term plans that give you significant savings on the regular cost of membership in return for signing up for a minimum term of several months.
During your minimum term, you're free to cancel by going to My Account as usual, but your cancellation won't take effect until the end of your minimum term. Any remaining monthly payments will be taken as normal and you can continue watching right up until the last day of your plan, when your membership will end. Don't forget, if you're on a minimum-term plan for more than one membership you'll need to cancel each one separately.
If you don't cancel your minimum-term plan before it ends, your membership will roll on at the regular price.
Help tipNot sure if you're on a minimum-term plan? You can check your offer details in My Account.
No, you have 24 hours to use your Day Membership after purchasing it. (It doesn't matter what time of day you add your membership – you'll still get the full 24 hours).
Your membership will run continuously once you start it. You won’t be able to pause it.
If you have more than one membership card on your account, you’ll need to cancel each of them individually.
This is most likely because you have more than one NOW account. You’ll need to sign in to each account to cancel any memberships you no longer want to use.
That depends on what type of membership you’ve got.
As long as you’ve got an active monthly membership, Boost or Ultra Boost will renew automatically each month unless you cancel it. You can cancel at any time in exactly the same way as you’d cancel your membership, by going to NOW Membership.
If you’ve only got a Sports Day Membership on your account, Boost or Ultra Boost will only run for one month, and won’t auto renew – so you don’t need to remember to cancel it.
If you cancel your last membership (unless it’s one you pay for through a third party, like Apple or Amazon), we’ll automatically cancel Boost or Ultra Boost for you as well.