How can we help?

How do I cancel my Passes?

We don’t want to see you leave, but if you have to go we’ve made it easy to cancel your Passes and come back to us whenever you want.




Want to cancel a Pass?

Head to Passes & vouchers, hit Cancel Pass next to the Pass you don’t want any more, then follow the onscreen steps.


Once your Pass is cancelled you’ll see a confirmation message, and get a confirmation email within 3 hours. You’ll be able to keep watching until the date your next payment was due.


No – you can only cancel here on our website in My Account. The cancel option isn't available in the NOW TV app.

You can only cancel Sports Day and Week Passes that have been bought in the last 14 days and not activated.

To cancel a Sports Day or Week Pass, you’ll need to chat to one of our advisors. Just select the Get in touch button on this page.

If you’re an Apple TV customer without a NOW TV account, you’ll need to go to Apple to cancel your Sports Pass.

If you have other Passes on your account you’ll need to cancel each of them individually.

This is most likely because you have more than one NOW TV account. You’ll need to sign in to each account to cancel any Passes you no longer want to use.

Find out more about how to check what accounts you hold

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