How can we help?

I've cancelled NOW TV but I'm still being charged

If you see a charge for NOW TV on your bank statement but you’ve cancelled your Passes, it’s likely the charge is coming from a different NOW TV account registered with your details.

Why do I have multiple accounts?

Common reasons include:

  • A member of your household has used the same payment card to create a separate account.
  • You created an additional account to take advantage of an offer.
  • You forgot that when an offer ended your Pass automatically renewed, and created another account.
  • You didn’t realise that you can have multiple Passes on one account, and set up separate accounts for movies, entertainment or sports.
  • You created an additional account when you purchased a NOW TV Box or Smart Stick.


How do I check whether I have any other accounts?

Just enter your name and the last 4 digits of the payment card you think you signed up with in our Account Finder, and we'll check for any matching accounts.

Go to Account Finder


Found more than one account?

The next step is to sign in and check what Passes you've got on each account.

  • Head to My Account and then Passes & vouchers to see your active Passes. 
  • To check the charges on your account, head to Bills & payments.
  • If you've got duplicate Passes on different accounts, you can cancel any Passes you're not using in Passes & vouchers


I still can’t find the account I’m being charged for

Select the Get in touch button on this page and we can help investigate it for you. We'll need to ask you some security questions before confirming any information.

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