How can we help?

I can’t activate my Sky Sports Pass

If you’ve got a Sky Sports Day or Week Pass and you find it’s not activating when you go to watch Sky Sports, this could be because you’re trying to watch on your PC or Mac with the NOW TV Player.

If you accidentally selected, ‘I’ve already got this’ on the screen shown below, but you don’t yet have the Player installed, you won’t be able to play out.

'I've already got this'

To fix the problem, follow the simple steps below.

If you’re on Windows:

  1. Use this link to download the Player.
  2. Install it (see Step 2 here if you need help).
  3. Head back to the website, try watching again and your Pass should activate.

If you’re on a Mac:

  1. Download the Player using this link.
  2. Install it (see Step 2 here if you need help).
  3. Head back to the website, try watching again and your Pass should activate.

 

Having trouble activating your Sky Sports Pass on other devices?

If you can't watch Sky Sports channels on any other devices, try activating your Pass on a PC or Mac via the NOW TV player first:

  1. Go to Passes & vouchers, and make sure your Sports Pass is listed under 'Your Passes'. If you've got a voucher code for your Pass, select Redeem a voucher and enter the code to add your Pass.
  2. Download the NOW TV Player on your PC or Mac, and follow the steps above to install it and start watching your Sports Pass.
  3. You should now be able to watch on any supported device.

 

Having trouble with a Sky Sports Mobile Month Pass?

If you've already got a Mobile Pass but you're being prompted to buy a Pass when you try to watch Sky Sports, it might be because you're trying to watch a channel that's not covered by your Pass.

With a Mobile Pass, you only get access to 5 Sky Sports channels: Premier League, Action, Arena, Racing and News. (Note that Sky Sports Racing is a horse, not motor, racing channel. F1 races are shown on Sky Sports F1, which isn't included with a Mobile Pass). 

This means that, for example, you won't be able to watch any football matches that are being shown on the Football or Main Event channels – you’ll need a Sky Sports Day, Week or Month Pass for that. Check which matches you can watch with which Pass here.

Did you find this helpful?

Feedback