Unexpected charges when signing up for NOW TV or starting a free trial
Are you seeing unexpected charges of up to £1 when you set up your account or start a free trial, on top of any other payments for NOW TV Passes and products?
Don’t worry – these are just temporary authorisation charges to check that your payment details are valid, and aren’t actually taken from your account. These pending transactions are normally returned to your balance right away, but might sometimes take a little longer, depending on your bank.
Here’s when you might see authorisation charges on your account or bank statement:
Authorisation when signing up for NOW TV
When you sign up for NOW TV, you might see multiple authorisation charges appear on your account.
This is because we authorise your NOW TV account and any free trials you sign up for separately. So you could see one authorisation charge for your account sign up, and another authorisation charge for the free trials you’ve added.
Authorisation when starting a free trial
After you’ve signed up for NOW TV, you might also see an authorisation charge any time you start a free trial for a NOW TV Pass you haven’t had before.
If you start multiple free trials at the same time, you could see separate authorisation charges for each free trial.
Are you seeing unexpected monthly charges for NOW TV Passes you’ve cancelled, or for Passes you were unaware you had on your account? Read this article.