Changes to your NOW Broadband Membership
At NOW, we’re all about bringing you great value, award-winning broadband, so you can stay connected to everything you love. That’s why we were voted Best Value for Money Broadband Provider in this year’s Uswitch awards.
We understand that things are tough right now, and so alongside investing in improvements, we're focused on providing value for our members. We haven’t increased our prices since NOW Broadband launched in 2018, but the costs of providing broadband services have increased significantly, and it is affecting the entire industry.
As you might know, many other providers are raising their prices, and we'll be making some changes. From 5 July 2023, the prices of our broadband membership plans will be going up by £3.50. You’ll see the price change reflected in your bill on or after 5 July. If you're on an offer, you'll continue to enjoy a discounted price until your offer end date, but your payments will increase by £3.50 a month.
You don’t need to do anything – your NOW Broadband will continue as usual. If you're not happy with these changes, you can cancel your NOW Broadband Membership. If you’re within your minimum contract period, give us a call on 0330 041 2498 within 31 days of receiving the price increase notification to avoid early termination charges. You can check the details of your membership by heading to My Account.
FAQs
If you're on an offer, you'll continue to enjoy a discounted price until your offer end date, but your payments will increase by £3.50 a month.
No. If you have NOW Broadband Basics you'll continue to pay the same price.
Head to My Account to check the price and terms of your membership.
If you have a question about our broadband plans and prices, give us a call on 0330 041 2498.
We hope you'll continue to enjoy our award-winning broadband service, but if you wish to cancel, you can do so penalty-free within 31 days of receiving the price increase notification. Just give us a call on 0330 041 2498.