Changes to your NOW Broadband Membership

At NOW, we’re all about bringing you great value and reliable broadband so you can stay connected to everything you love. That’s why we've invested in growing our broadband network capacity by 24% since 2022, reducing congestion so you can get faster speeds, even at peak times.

We understand that things are tough right now, and so alongside investing in improvements, we're committed to keeping prices as low as we can. The costs of providing services have, however, increased significantly, and it's affecting the entire industry.  

Many other providers have raised their prices, and we'll be making some changes too. The prices of our broadband membership plans will be going up by £3. You’ll see the price change reflected in your bill on or after 5 July 2024.

You don’t need to do anything – your NOW Broadband will continue as usual. We hope you'll continue to enjoy our services, but if you're not happy with these changes, you can cancel your NOW Broadband Membership. If you’re within your minimum contract period, give us a call on 0330 041 2498 within 31 days of receiving the price increase notification to avoid early termination charges. You can check the details of your membership by heading to My Account

Good to knowAll NOW Broadband Members should have received an email about the price rise. In case you were concerned because it was sent from Sky, rather than NOW, don’t worry – the email is genuine (NOW is part of the Sky family).


FAQs

If you're on an offer, you'll continue to enjoy a discounted price until your offer end date, but your payments will increase by £3.00 a month.

Head to My Account to check the price and terms of your membership.

If you have a question about our broadband plans and prices, give us a call on 0330 041 2498.

We hope you'll continue to enjoy our broadband service, but if you wish to cancel, you can do so penalty-free within 31 days of receiving the price increase notification. Just give us a call on 0330 041 2498.

Did you find this helpful?