What is NOW Broadband Basics?

NOW Broadband Basics is NOW's social tariff, designed for NOW Broadband members who are in need of financial assistance and want to stay connected.

To be eligible for our Basics package, you must be receiving one of the benefits below:

  • Universal Credit (UC)
  • Pension Credit (PC)
  • Income-based Employment Support Allowance (I-ESA)
  • Income-based Jobseeker’s Allowance (I-JSA)
  • Income Support (IS)

Keep in mindBy claiming the Basics package, you need to be able to provide proof when asked that the NOW Broadband account holder and bill payer is receiving one of these benefits.

 

What’s included in the NOW Broadband Basics package?

•    NOW Broadband

You get NOW Fab Fibre Membership for £20 a month, with an average download speed of 36Mbps. (Usual price £32 a month)

•    NOW Calls

You get our Pay as you Use calls plan included at no extra cost. So you only pay for the calls you make, with no monthly charge.

Good to knowWe'll give you an ongoing monthly contract when you join NOW Basics. So you'll just need to let us know 31 days in advance if you want to cancel, and you won't need to pay any early termination charges.

 

Want to join NOW Basics?

Get in touch if you're currently receiving one of the benefits listed above and interested in our NOW Basics package.

 

FAQs

If you're currently receiving one of the benefits below, you might be eligible for NOW Broadband Basics.

  • Universal Credit (UC)
  • Pension Credit (PC)
  • Income-based Employment Support Allowance (I-ESA)
  • Income-based Jobseeker’s Allowance (I-JSA)
  • Income Support (IS)

The NOW account holder must be the person receiving the benefit, and named on the monthly statement.

Yes, if you're eligible you'll be able to join NOW Broadband Basics when you become a NOW Broadband member.

To speak to an advisor about joining our Basics package, select the button above to find out how get in touch.

If you’re a NOW Brilliant Broadband member and you’re eligible for our Basics package, you can join Basics and upgrade to Fab Fibre membership, if it’s available at your address. 

If Fab Fibre isn’t available in your area, you can keep NOW Brilliant Broadband with our Pay as you Use calls plan. Brilliant Broadband is available for £18 a month (usual price £20 a month) if you're eligible for NOW Broadband Basics.

Absolutely. You can upgrade to any of the other NOW Calls plans at the normal advertised price. 

Unfortunately, the named NOW account holder must be in receipt of one of the benefits listed above in order to be eligible to join NOW Broadband Basics.

No, sorry NOW Super Fibre isn't available with our Basics package.

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