What is NOW Broadband Basics?

NOW Broadband Basics is a package designed for NOW Broadband members who are in need of financial assistance and want to stay connected.

To be eligible for our Basics package, you must be receiving either Universal Credit or Pension Credit.  

Keep in mindBy claiming the Basics package, you need to be able to provide proof when asked that the NOW Broadband account holder and bill payer is receiving Universal Credit or Pension Credit.


What’s included in the NOW Broadband Basics package?

•    NOW Broadband

You get NOW Fab Fibre Membership for £20 a month, with an average download speed of 36Mbps. (Usual price £25 a month)

•    NOW Calls

You get our Pay as you Use calls plan included at no extra cost. So you only pay for the calls you make, with no monthly charge.

Good to knowWe'll give you an ongoing monthly contract when you join NOW Basics. So you'll just need to let us know 31 days in advance if you want to cancel, and you won't need to pay any early termination charges.


Want to join NOW Basics?

Get in touch if you're currently receiving Universal or Pension Credit and interested in our NOW Basics package.



If you're are currently receiving Universal Credit or Pension Credit, you might be eligible for NOW Broadband Basics.

The NOW account holder must be the person receiving these benefits, and named on the Universal or Pension Credit monthly statement.

If you’re a NOW Brilliant Broadband member and you’re eligible for our Basics package, you can join Basics and upgrade to Fab Fibre membership, if it’s available at your address. 

If Fab Fibre isn’t available in your area, you can keep NOW Brilliant Broadband with our Pay as you Use calls plan.

Absolutely. You can upgrade to any of the other NOW Calls plans at the normal advertised price. 

Unfortunately, the named NOW account holder must be in receipt of one of these two specific government support schemes in order to be eligible to join NOW Broadband Basics.

Yes, you might be able to join NOW Broadband Basics when you become a NOW Broadband member, if you're eligible.

Find out how to get in touch using the button above to speak to an advisor and find out more.

No, sorry NOW Super Fibre isn't available with our Basics package.

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