How can we help?

Why can't I add more devices?

Due to rights restrictions, we have to limit the number of devices you can add each month.
You can add up to 6 devices. Once you’ve added your 6 devices, you can make changes to your devices each calendar month.

This means that you might still be unable to add new devices when you're not using your maximum allowance, because one or more of your slots may be blocked. If one of your device slots is blocked it will show you when you can add a device.


Managing your devices

To see what devices you have registered and to remove devices, select My Account and then Devices. (If you see the sign in page, enter either your username or email address, and your password.)


Error messages

If you try to watch NOW on a new device after you’ve added 6 devices, you might get an error 6003 or see a message that looks like one of these (depending on which device you're using):

Error message displayed on NOW Player when you've registered the maximum number of devices.

You've registered the maximum number of devices


If you try to watch NOW on a new device when you’ve already made your 3 changes this month, you’ll see this message:

Device activity limit reached

You can watch on 2 devices at the same time (3 if you have NOW Boost, or just 1 if you only have Sports Mobile Membership). If you try to watch NOW on another device, you'll see this message:

Simultaneous streams limit error

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