Help Centre

Why can't I add more devices?

Due to rights restrictions, we have to limit the number of devices you can add each month.
You can add up to 4 devices. Once you’ve added your 4 devices, you can make one change to your devices each calendar month.

User-added image

This means that even if you’ve removed more than one device, you can still only add one device each calendar month. So you might still see the message above when you're not using your maximum allowance, because one or more of your slots may be blocked. If one of your device slots is blocked it will show you when you can add a device.


Managing your devices

To see what devices you have registered and to remove devices, select My Account and then Devices. (If you see the sign in page, enter either your username or email address, and your password.)


Error messages

If you try to watch NOW TV on a new device after you’ve added 4 devices, you might get an error 6003 or see a message that looks like one of these (depending on which device you're using):

Error message displayed on NOW TV Player when you've registered the maximum number of devices.

User-added image


If you try to watch NOW TV on a new device when you’ve already made your change this month, you’ll see this message:

User-added image

If you try to watch NOW TV on 3 or more devices at the same time (or on more than one device if you only have a Sky Sports Mobile Month Pass), you'll see this message:

User-added image

Did you find this helpful?