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How to set up your NOW TV Smart Stick

Now that you’ve got your shiny new Smart Stick home, it’s time for your TV to meet its new best friend! Let’s get watching...

You should have this in the box with your NOW TV Smart Stick:

  • Remote control
  • 2 x AAA batteries
  • Power cable
  • Power adaptor with mains plug.

If any of these are missing from your box, get in touch.

You'll also need to have a smartphone or computer at the ready.


Step 1: Connect to your TV

Plug your Smart Stick into the HDMI port in your TV.

Plug your Smart Stick into the HDMI port on your TV

Your Smart Stick won't work unless it's connected to a power source. Plug it into a wall outlet with the power adaptor provided.

Now go to your source/input menu on your TV and select the HDMI input you’re plugged into.

If you can't access your TV's HDMI port to plug in your Smart Stick, the easiest solution is to buy an HDMI extender. (You'll need a v1.4 extender, widely available from all good electronics retailers.)


Step 2: Power and pair your remote

Open the battery compartment of your remote control and pop in the batteries as shown (they both go the same way up).

Put the batteries in your smart remote

Your remote should now pair automatically with your Smart Stick.

If your remote doesn’t pair automatically, hold down the small button below the battery compartment for a few seconds.

Hold down the small button below the battery compartment to pair your remote.


You’ll see this screen while your remote pairs with your Smart Stick:

You’ll see this screen while your remote pairs with your Smart Stick.


When the green light in the battery compartment flashes, your remote has connected.


Step 3: Connect to Wi-Fi

Next, your Smart Stick will scan for wireless networks. Select yours from the list of networks using the up and down arrows on your remote and press OK. Enter your network password and hit Connect.

If you see an Update available message at this stage, just press OK to update the software. Your device will restart once the update is installed.


Step 4: Set the display type

Your Smart Stick can detect the best resolution for your TV. Press OK on your remote to do this automatically.

Just select ‘No’ when you see this screen:

Set the display type

You’ll be presented with options to change the display type. Pick the one you want and press OK to confirm.


Step 5: Sign in or sign up

Scroll down to read the terms and conditions, then hit Accept.

Now grab your smartphone or computer and follow the instructions on your TV screen to sign in to your NOW TV account, or create an account if you're new to NOW TV.

Help tip When you see a code and you're asked to go to to enter it, make sure you type this address directly into your browser (rather than a search engine), and ensure the URL doesn't auto-correct and send you to instead.

Wait a few moments while your apps update, then open the NOW TV app and away you go!



  • Over 1000 movies and a premiere every day with our Sky Cinema Pass
  • Top pay TV channels you won’t find on Saorview and over 300 box sets with our NOW TV Entertainment Pass
  • Thousands of kids’ episodes on demand with our NOW TV Kids Pass, and 6 awesome kids' channels including Nickelodeon, Nick Jr and Cartoon Network
  • The biggest live matches and sporting events with a Sports Pass
  • Binge-worthy reality TV box sets and loads of shows the same day as the U.S. with a hayu Pass.

Help tip There are loads of extra apps available to download on the NOW TV Smart Stick, too.


Some of the apps on the NOW TV Smart Stick, including Disney+, Netflix and YouTube

Download Complete list of apps available on the NOW TV Smart Stick

Most Smart Sticks that come with Passes included are digital, so the Passes get added to your account automatically.

If your device came with a paper voucher for a NOW TV Pass, just head to the My Passes section of My Account (you may need to sign in), select Redeem a voucher and enter your code. 

Check out our tips if you’re having issues with slow loading or buffering or low power, or get troubleshooting steps for any other problems with your Smart Stick.

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