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Help Centre

Why can't I add more devices?

Why can't I add more devices?

Due to rights restrictions, we have to limit the number of devices you can add each month.
You can add up to 4 devices. Once you’ve added your 4 devices, you can make one change to your devices each calendar month.
 

You can swap one device each calendar month

This means that even if you’ve removed more than one device, you can still only add one device each calendar month. So you might still see the message above when you have fewer than 4 devices added.

Managing my devices

To add or remove devices, select My Account and then Manage devices. (You'll need to sign in, if you haven't already, by entering your email address and password.)


Error messages

If you try to watch NOW TV on a new device after you’ve added 4 devices, you'll see a message that looks like one of these (depending on which device you're using):

Error message displayed on NOW TV Player when you've registered the maximum number of devices.

Maximum number of devices registered


If you try to watch NOW TV on a new device when you’ve already made your change this month, you’ll see this message:
 

Device limit reached


If you try to watch NOW TV on 3 or more devices at the same time, you'll see this message:
 

You've reached the maximum number of simultaneous streams on your account

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