Help Centre

Why can't I add more devices?

Due to rights restrictions, we have to limit the number of devices you can add each month.
You can add up to 4 devices. Once you’ve added your 4 devices, you can make one change to your devices each calendar month.

You can swap one device each calendar month

This means that even if you’ve removed more than one device, you can still only add one device each calendar month. So you might still see the message above when you're not using your maximum allowance, because one or more of your slots may be blocked. If one of your device slots is blocked it will show you when you can add a device.

Managing your devices

To add or remove devices, select My Account and then Manage devices. (You'll need to sign in, if you haven't already, by entering your email address and password.)


Error messages

If you try to watch NOW TV on a new device after you’ve added 4 devices, you might get an error 6003 or see a message that looks like one of these (depending on which device you're using):

Error message displayed on NOW TV Player when you've registered the maximum number of devices.

Maximum number of devices registered

If you try to watch NOW TV on a new device when you’ve already made your change this month, you’ll see this message:

Device limit reached

If you try to watch NOW TV on 3 or more devices at the same time (or on more than one device if you only have a Sky Sports Mobile Month Pass), you'll see this message:

You've reached the maximum number of simultaneous streams on your account

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