Error code 1014: Payment not authorised

Payment not authorised

Seeing the error message above when you enter your payment card details to join NOW?

This could be for one of the following reasons:

You don’t have enough money in your account

When you register your card details with NOW, we request a temporary payment of up to £1 to check that your payment details are valid. Don't worry, this is returned to your account straight away.

If you don't have the amount requested available in your account, your payment won't be authorised. To sign up you'll need to add more money to your account, or try again using different payment details.

You gave us the wrong address

The billing address you enter has to match the address your card is registered to. If it’s different, your payment will not be authorised.

Please make sure that you’ve entered the correct address for your card and try again.

You entered the wrong security code

Check that you’ve entered the correct security code.

For Visa or Mastercard, your security code is the last 3 digits on the back of your card. For American Express, it's the 4 digits on the front of your card, above the main card number.

Your card has expired

Check whether the expiry date on your card has passed. If so, you’ll need to try again with a new card.


Paying for your membership through EE TV?

For any issues with your payments, please contact EE TV.

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