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Error code 1014: Payment not authorised

Payment not authorised

Seeing the error message above when you enter your payment card details to sign up for NOW TV?

This could be for one of the following reasons:

You don’t have enough money in your account

You need to have at least 10p available in your account when you register your card with NOW TV. We request a 10p payment to check that your card is valid. Don't worry, this is returned to your account straight away. If you have less than 10p, your card will not be authorised.

If you have another account with more than 10p, you can enter those card details instead.

You gave us the wrong address

The billing address you enter has to match the address your card is registered to. If it’s different, your payment will not be authorised.

Please make sure that you’ve entered the correct address for your card and try again.

You entered the wrong security code

Check that you’ve entered the correct security code.

For Visa or Mastercard, your security code is the last 3 digits on the back of your card. For American Express, it's the 4 digits on the front of your card, above the main card number.

Your card has expired

Check whether the expiry date on your card has passed. If so, you’ll need to try again with a new card.


Paying for your Passes through BT?

For any issues with your payments, please contact BT.

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