How to set up your NOW Smart Box with 4K and Voice Search

Our step-by-step guide will have you watching brilliant entertainment on your Smart Box in no time.

You should have this in the box with your NOW Smart Box:

  • Remote control
  • 2 x AAA batteries
  • HDMI cable
  • Power adaptor with mains plug.

If any of these are missing from your box, get in touch.

You'll also need to have a smartphone or computer at the ready. 


Step 1: Plug in your Smart Box

Connect your Smart Box to the HDMI port in your TV. Now go to your source/input menu on your TV and select the HDMI input you’re plugged into.

Plug your Smart Box into the mains with the power adaptor provided.


Plug your Smart Box into the HDMI port on your TV



Step 2: Power and pair your remote

Open the battery compartment of your remote control and pop in the batteries as shown (they both go the same way up).

Put the batteries in your smart remote

Your remote should now pair automatically with your Smart Box.

If your remote doesn’t pair automatically, hold down the small button below the battery compartment for a few seconds.

Hold down the small button below the battery compartment to pair your remote.


You’ll see this screen while your remote pairs with your Smart Box:

You’ll see this screen while your remote pairs with your Smart Stick.


When the green light in the battery compartment flashes, your remote has connected.



Step 3: Connect to Wi-Fi

Next, your Smart Box will scan for wireless networks. Select yours from the list of networks using the up and down arrows on your remote and press OK. Enter your network password and hit Connect.

If you see an Update available message at this stage, just press OK to update the software. Your device will restart once the update is installed.

If it's positioned close enough, you could hook your Smart Box up to a router or modem instead using an Ethernet cable for a wired connection. (This could help avoid any problems with buffering if you have a slow Wi-Fi connection.)


Step 4: Set the display type

Your Smart Box can detect the best resolution for your TV. Press OK on your remote to do this automatically.

Just select ‘No’ when you see this screen:

Set the display type

You’ll be presented with options to change the display type. Pick the one you want and press OK to confirm.


Step 5: Sign in or sign up

Scroll down to read the terms and conditions, then hit Accept

Now grab your smartphone or computer and follow the instructions on your TV screen to sign in to your NOW account, or to join if you're not a NOW Member yet.

Help tipWhen you see a code and you're asked to go to to enter it, make sure you type this address directly into your browser (rather than a search engine), and ensure the URL doesn't auto-correct and send you to instead.

Wait a few moments while your apps update, then open the NOW app and away you go!




As well as all of this:

  • Top pay TV channels, awesome kids' channels, over 300 box sets and 1000s of kids’ episodes with an Entertainment Membership
  • Over 1000 movies and all the Sky Cinema channels with our Cinema Membership
  • The biggest live matches and sporting events with a Sports Membership
  • Binge-worthy reality TV box sets and loads of shows the same day as the U.S. with a Hayu Membership.

There are loads of extra apps you can get on your NOW Smart Box, too, including...


Apps available include Netflix, YouTube and BBC iPlayer


See all the apps available on the NOW Smart Box

Check out our tips if you’re having issues with slow loading or buffering, or get troubleshooting steps for any other problems with your Smart Box.

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