Submit a photo of your NOW Broadband Hub

Having trouble getting online? Before you get in touch, make sure you check your line for network updates in your area or any faults.

Test my line

Still can't get online or have an intermittent connection? Submit a photo of your Broadband Hub setup before you speak to us so we can help you faster. 

wifi icon

Problems with your Wi-Fi connection?

Send us photos of the front and back of your Hub and the connection to your master socket before you get in touch, and we'll be able to help you faster.



If our online tests didn't find any problems on your line, check the articles below to see if you can fix your issue without having to wait to speak to an advisor:

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