Submit a photo of your NOW Broadband Hub
Having trouble getting online? Before you get in touch, make sure you check your line for network updates in your area or any faults.
Still can't get online or have an intermittent connection? Submit a photo of your Broadband Hub setup before you speak to us so we can help you faster.
Problems with your Wi-Fi connection?
Send us photos of the front and back of your Hub and the connection to your master socket before you get in touch, and we'll be able to help you faster.
If our online tests didn't find any problems on your line, check the articles below to see if you can fix your issue without having to wait to speak to an advisor:
- Struggling to get set up? See our step-by-step guides to setting up your Hub, and our broadband setup checklist.
- Slow or intermittent broadband connection? See Improve broadband speed
- Having trouble accessing your work VPN from home? See Broadband Buddy troubleshooting
- Need help with parental controls? See Set up and manage Broadband Buddy
- TV streaming or buffering issues? This doesn't necessarily mean there's a problem with your broadband. Try the fixes here.
- Problems with your phone? Check out Landline phone troubleshooting