Help Centre

Red light or overheating warning on NOW TV Smart Stick or Smart Box

Occasionally, your NOW TV Smart Stick or Smart Box may overheat. This could be caused by keeping it inside a cabinet or other enclosed space, especially with other electronic equipment. If this happens, there are 2 things you might see.

The red light is on

 If you’re seeing a constant (not flashing) red light on your Smart Stick or Smart Box, it’s a sign that your device is too hot.

Help tip A flashing red light on your Smart Stick means it's low on power. Find out what to do about this low power warning

‘Your device is overheating’ message

You might also see this onscreen warning message:
 

Overheating error message for NOW TV Smart Stick
 

What should I do?

 
Follow these steps to get your device working safely again, but take care when handling it – it may be hot!

Step 1

Unplug the power cable from your Smart Stick or Smart Box, and allow it to cool down.

Step 2

If possible, find a cooler spot for your Smart Stick or Smart Box.
  • Make sure it’s not inside an enclosed space, such as a cabinet.
  • To move your Smart Stick away from the back of your TV, try using an HDMI extender. (You'll need a v1.4 extender, widely available from all good electronics retailers.)
  • Don’t put it in direct sunlight.

Step 3

Wait at least 10 minutes for your Smart Stick or Smart Box to cool down, then plug the power cable back in and wait for it to power up. 

 

Step 4

If you’re still seeing the overheating message, or the solid red light is still on, unplug the power cable immediately.

 

Step 5

Repeat step 3 one more time. If the problem persists, then you should stop using your Smart Stick or Smart Box.
 

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