List of complaints regulators
Choose one of the regulators below to find out how to get in touch with them:
CISAS is an independent alternative dispute resolution scheme which will review your complaint.
CISAS (Communications and Internet Services Adjudication Scheme)
100 St Paul’s Churchyard
020 7520 3814
020 7520 3767
0845 1308 117
Or go to the CISAS website.
You can also find details of alternative dispute resolution procedures on the Online Dispute Resolution website. The email address for Online Dispute Resolution complaints is ODRTrader@nowtv.com.
Phone-paid Services Authority (PSA)
The Phone-paid Services Authority (PSA) is the independent regulatory body for all premium rate charged telecommunications services.
Phone-paid Services Authority,
FREEPOST WC5 468,
Call PSA's helpline on 03003 030 020 between 9am and 12.30pm, Monday to Friday.
Complete a PSA complaint form online.
Ofcom now takes sole responsibility for regulating the editorial content of video-on-demand programme services.
If you've followed NOW TV's complaints procedure and you're not satisfied with the outcome, you can submit an online complaints form to Ofcom.
Advertising Standards Authority (ASA)
The Advertising Standards Authority (ASA) continues to act as a co-regulator for advertising content on video-on-demand services.
Advertising Standards Authority
Mid City Place,
71 High Holborn,
By phone: 020 7492 2222
For more information, visit the ASA website.