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List of complaints regulators

Choose one of the regulators below to find out how to get in touch with them:

CISAS
CISAS is an independent alternative dispute resolution scheme which will review your complaint.

By post:
CISAS (Communications and Internet Services Adjudication Scheme)
Centre for Effective Dispute Resolution
70 Fleet Street 
London 
EC4Y 1EU

By phone:
020 7520 3827

By fax:
020 7520 3829 

By email:
cisas@cedr.com

Or go to the CISAS website.

You can also find details of alternative dispute resolution procedures on the Online Dispute Resolution website. The email address for Online Dispute Resolution complaints is ODRTrader@nowtv.com.

Phone-paid Services Authority (PSA)
The Phone-paid Services Authority (PSA) is the independent regulatory body for all premium rate charged telecommunications services.

By post:
Phone-paid Services Authority,
FREEPOST WC5 468,
London
SE1 2BR

By phone:
Call PSA's helpline on 03003 030 020 between 9am and 12.30pm, Monday to Friday.

Online:
Complete a PSA complaint form online.

Ofcom
Ofcom now takes sole responsibility for regulating the editorial content of video-on-demand programme services.

If you've followed NOW TV's complaints procedure and you're not satisfied with the outcome, you can submit an online complaints form to Ofcom.

Advertising Standards Authority (ASA)
The Advertising Standards Authority (ASA) continues to act as a co-regulator for advertising content on video-on-demand services.

By post:
Advertising Standards Authority
Mid City Place,
71 High Holborn,
London
WC1V 6QT

By phone: 020 7492 2222 

For more information, visit the ASA website.

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