Call tariff guide - how much do calls cost?
Find out how much making a call with your NOW Calls package will cost by using the guides below.
Start with the tariff guide to see how much it costs to call different locations (local calls, mobiles, international calls and so on). This will depend on which calls package you have.
If you want to know how much it’ll cost to call a specific number that isn’t covered in the tariff guide, you’ll need to use the Specialised Numbers Guide too.
Tariff guides
Good to know Caller display is now included in your Calls package at no extra cost.
Choose a month below to find out about past changes to the tariff guide and view previous versions.
From 1 May 2020, the following changes will apply:
Connection charge
- The connection fee for Pay as You Use and non-inclusive calls on other packages (including calls exceeding one hour) will increase from 23p to 25p, unless a separate connection fee or minimum fee is specified. Connection fees do not apply to:
- Free, inclusive or unlimited calls (including those that commence within an uncharged period but end in a charged period)
- Fixed fee calls
- Calls charged by timed duration that start with a fixed fee
- Calls to service numbers (084, 087, 09 and 118 numbers)
- Calls to personal numbering chargeband pn7
UK landline rates
The charge for non-inclusive calls to UK landlines will increase from 15.5p per minute to 16p per minute.
From 1 May 2019, the following changes will apply:
Connection charge
- The connection fee for Pay as You Use and non-inclusive calls on other packages (including calls exceeding one hour) will increase from 22p to 23p, unless a separate connection fee or minimum fee is specified. Connection fees do not apply to:
- Free, inclusive or unlimited calls (including those that commence within an uncharged period but end in a charged period)
- Fixed fee calls
- Calls charged by timed duration that start with a fixed fee
- Calls to service numbers (084, 087, 09 and 118 numbers)
- Calls to personal numbering chargeband pn7
UK mobile call rates
The charge for Pay As You Use calls and non-inclusive calls on other packages to UK mobiles made:
- During the evening will increase from 17p per minute to 18p per minute.
- During the weekend will increase from 14.25p per minute to 18p per minute.
UK landline rates
The charge for non-inclusive calls to UK landlines will increase from 14.65p per minute to 15.5p per minute.
Service numbers and access charge
The access charge for calls to service numbers (starting 084, 087, 09 and 118) will increase from 13p per minute to 15p per minute.
Calls to 0845 and 0870 numbers
Free inclusive calls to 0845 and 0870 numbers for up to 60 minutes, will no longer be part of paid NOW Calls packages. We will no longer restrict usage for calls to these numbers. All calls to 0845 and 0870 numbers will be chargeable and subject to an access charge of 15p per minute, and the owning operators service charge will apply.
UK to EU mobile and landlines
Calls to EU landline and mobile numbers will be capped at 19p per minute. There will be no connection fee for these calls.
Connection charge
From 1 May 2018, the connection fee for non-inclusive calls increases from 19p to 22p, unless a separate connection fee or minimum fee is specified. Connection fees do not apply to:
- Free, inclusive or unlimited calls (including those that commence within an uncharged period but end in a charged period)
- Fixed fee calls
- Calls charged by timed duration that start with a fixed fee
- Calls to service numbers (084, 087, 09 and 118 numbers)
- Calls to personal numbering chargeband pn7
UK mobile call rates
From 1 May 2018, the charge for non-inclusive calls to UK mobiles made during the evening increases from 14.25p per minute to 17p per minute.
UK landline rates
From 1 May 2018, the charge for non-inclusive calls to UK landlines increases from 12.54p to 14.65p per minute
Calls to Isle of Man mobiles
From 1 May 2018, a new charge band for Isle of Man mobiles will be introduced at 55p per minute.
Access charge
From 1 May 2018, the access charge for service numbers increases from 11.5p per minute to 13p per minute.
Acceptable use policy for inclusive calls to 0845 and 0870 numbers
Inclusive calls to service numbers starting 0845 and 0870 will be limited to 150 calls or 1000 minutes per month, whichever is reached first. This is what we consider to be reasonable usage of your NOW Calls package for domestic purposes.
After this, calls to these numbers will be charged at our standard rates (13p per minute access charge plus service charge).
Important changes to NOW Calls effective from 1 April 2017:
UK calls of up to an hour to 01, 02, 03, 0845, 0870 and UK mobile numbers only will be affected (excludes Channel Islands, indirect access, dial up internet and 070 numbers). Acceptable Use Policy applies.
Important changes to NOW Calls effective from 26 December 2016:
We're changing some of our service numbers call rates. The full details of how this will affect your monthly payments is detailed below:
Calling service numbers
Service Charges 81, 82 and 83 are now charged per minute rather than per call.
Specialised Numbers Guides
Specialised Numbers Guide – UK (from 1 October 2020)
Specialised Numbers Guide – International (from 1 October 2020)
We’ll keep you posted about any changes to your call costs below.
Important changes for NOW Calls customers, effective from 1 October 2020
International
The following International number ranges will be charged differently from 1 October 2020. Please refer to the Specialised Number Guide and NOW Calls Tariff guide for details:
0843131, 0900439, 0900437, 0900435, 0900293.
Important changes for NOW Calls customers, effective from 1 September 2020
International
The following international number ranges will be charged differently from 1 September 2020. Please refer to the Specialised Number Guide and NOW Calls Tariff guide for details:
00614934, 00614933, 00614932, 0022597, 00989931, 00989930, 0095994, 0084559, 055.
Specialised Numbers Guide – UK (from 1 September 2020)
Specialised Numbers Guide – International (from 1 September 2020)
There were no changes to your call costs this month.
Specialised Numbers Guide – UK (from 1 August 2020)
Specialised Numbers Guide – International (from 1 August 2020)
There were no changes to your call costs this month.
Specialised Numbers Guide – UK (from 1 July 2020)
Specialised Numbers Guide – International (from 1 July 2020)
There were no changes to your call costs this month.
Specialised Numbers Guide – UK (from 1 June 2020)
Specialised Numbers Guide – International (from 1 June 2020)
Important changes for NOW Calls customers, effective from 1 May 2020
International
The following international number ranges will be charged differently from 1 May 2020, please refer to the Specialised Numbers Guide and NOW Calls Tariff Guide for details:
003876446, 003876713, 003876717, 00267890000, 008551, 008559, 002519, 002335, 0022429, 0022420, 00917410, 00917266, 00917619, 00917260, 00989945, 00962771, 00962782, 00962793, 00962794, 008215, 002666, 008536, 0096093, 0096072, 0096094, 002237, 002236, 00230545, 0023480, 00595951, 00595986, 00595994, 00595974, 00595962, 0097429, 009477, 009471, 009472, 002499, 0059773, 009639, 0025569, 002557, 002289, 002567, 009989, 001876229, 001876220, 00187687, 001876227, 001876221, 001876223, 00187644, 00187688, 001876226, 001876225, 001876224, 001876228, 00186827, 001868265, 002693, 0088015, 0088013, 0088014, 005016, 002299, 00182969, 001809956, 001809313, 001809888, 00592633, 005093, 0085630, 0085620, 0097650, 0097655, 00977961, 00977962, 00977974, 00977975, 0099211, 009929, 0067835, 0067833.
Important changes for NOW Calls customers, effective from 1 April 2020
UK
Calls to the following UK number ranges will only be charged the relevant Service Charge. No Access Charge will be levied until further notice. Please refer to the Specialised Numbers Guide and NOW Calls Tariff Guide for details:
0872211, 0872212, 0872800, 0872801, 0872802, 0872803, 0872804, 0872805, 0872811, 0872812, 0872813, 0872814, 0872815, 0872816, 0872817, 0872818, 0872819, 0872846, 0872847, 0872848.
Specialised Numbers Guide – UK (from 1 April 2020)
Specialised Numbers Guide – International (from 1 April 2020)
There were no changes to your call costs this month.
There were no changes to your call costs this month.
There were no changes to your call costs this month.
There were no changes to your call costs this month.
There were no changes to your call costs this month.