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Help Centre

How to reset your NOW TV Box or Smart Stick

How to reset your NOW TV Box or Smart Stick

You can fix many issues by performing a hard or factory reset of your NOW TV Box or Smart Stick. This will return the device to its default factory settings.

You can do a hard reset in your device settings, or using the button or hole on your device.

Keep in mind You'll need to set up your device again after doing a factory reset.

To carry out a factory reset on your NOW TV Box or Smart Stick:
 

Step 1:

Using your NOW TV remote, go to Settings, then select System.
 

Step 2:

Select Advanced system settings, and then Factory reset.
 

Step 3:

Enter the 4-digit code shown using the onscreen keypad.

 

Go to Advanced system settings to reset your NOW TV device

 

If you prefer to do a physical reset, here's how.

Press a pin in the RESET hole (shown below) and hold down for 30 seconds.

 

Reset button

 

 

You'll find the reset button on the side of your Smart Stick.

  • If you just want to restart your Smart Stick, press the button once.
  • For a factory reset, hold the button down for about 6 seconds.

 

The reset button is on the side of your NOW TV Smart Stick

 

 

You'll find the reset button on the bottom of your NOW TV Smart Box.

  • If you just want to restart your Smart Box, press the button once.
  • For a factory reset, hold the button down for about 6 seconds.

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