Help Centre

How to reset your NOW TV Box or Smart Stick

You can fix many issues by performing a hard or factory reset of your NOW TV Box, Smart Box or Smart Stick. This will return the device to its default factory settings.

We also recommend you do this for security reasons if you've used your Box or Smart Stick and you then want to pass it on to a friend, or sell it.

You can do a hard reset in your device settings, or using the button or hole on your device.

Keep in mind You'll need to set up your device again after doing a factory reset. Follow the onscreen instructions to do this, ensuring that when you see a code and you're asked to go to NOWTV.com/tv to enter it, you type this address directly into your browser (rather than a search engine), checking that the URL doesn't auto-correct and send you to NOWTV.com instead.

To carry out a factory reset on your NOW TV Box, Smart Box or Smart Stick:
 

Step 1:

Using your NOW TV remote, go to Settings, then select System.
 

Step 2:

Select Advanced system settings, and then Factory reset.
 

Step 3:

Enter the 4-digit code shown using the onscreen keypad.

 

Go to Advanced system settings to reset your NOW TV device

 

If you prefer to do a physical reset, here's how.

Press a pin in the RESET hole (shown below) and hold down for 30 seconds.

 

Reset button

 

 

You'll find the reset button on the side of your Smart Stick.

  • If you just want to restart your Smart Stick, press the button once.
  • For a factory reset, hold the button down for about 6 seconds.

 

The reset button is on the side of your NOW TV Smart Stick

 

 

Whether you've got a Smart Box with Freeview or a Smart Box with 4K and Voice Search, you'll find the reset button on the bottom of your Box.

  • If you just want to restart your Smart Box, press the button once.
  • For a factory reset, hold the button down for about 6 seconds.

Did you find this helpful?