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Help Centre

How to reset your NOW TV Box

How to reset your NOW TV Box


You can fix many issues by performing a Hard Reset of your NOW TV Box. This will return the box to its default factory settings.

Step 1:

Press a pin in the RESET hole (shown below) and hold down for 30 seconds.

Reset button


Step 2:

Set up your NOW TV box again.


To carry out a factory reset on your NOW TV Smart Box:

Step 1:

Using your NOW TV remote, go to Settings, then select System.

Step 2:

Select Advanced system settings, and then Factory reset.

Step 3:

Enter the 4-digit code shown using the onscreen keypad.


Go to Advanced system settings to reset your NOW TV Box

Keep in mind The RESET button on the bottom of the NOW TV Smart Box restarts your box, but doesn’t perform a factory reset.

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