Common payment issues with NOW Broadband

Missed a payment for your NOW Broadband Membership, or unsure why your monthly payment amount has changed? Find out more below.

How do I make an overdue payment?

If your last payment failed and is now overdue, you can make a manual payment in My Account.

 

My membership has been suspended due to missed payments. What should I do?

Not to worry – just head to Bills & payments and follow the steps to pay your outstanding balance and get your broadband membership up and running again.

 

Why has my payment amount changed this month?

There are a few reasons why your payment amount might change from month to month:

  • If you've changed your NOW Broadband Membership or NOW Calls plan during a month, your next monthly payment might include a part-month payment while we switch your membership over.
  • If you've changed your monthly payment date, your next monthly payment might include a part-month payment while we adjust your payment schedule.
  • You made calls outside of your call plan with your NOW landline phone.
  • If you missed a payment one month, you might see two separate charge the following month to make up for it.

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