Common payment issues with NOW Broadband
Missed a payment for your NOW Broadband Membership, or unsure why your monthly payment amount has changed? Find out more below.
How do I make an overdue payment?
If your last payment failed and is now overdue, you can make a manual payment in My Account.
My membership has been suspended due to missed payments. What should I do?
Not to worry – just head to Bills & payments and follow the steps to pay your outstanding balance and get your broadband membership up and running again.
Why has my payment amount changed this month?
There are a few reasons why your payment amount might change from month to month:
- If you've changed your NOW Broadband Membership or NOW Calls plan during a month, your next monthly payment might include a part-month payment while we switch your membership over.
- If you've changed your monthly payment date, your next monthly payment might include a part-month payment while we adjust your payment schedule.
- You made calls outside of your call plan with your NOW landline phone.
- If you missed a payment one month, you might see two separate charge the following month to make up for it.