Common payment issues with NOW Broadband

Missed a payment for your NOW Broadband Membership? Find out more below.


How do I make an overdue payment?

If your last payment failed and is now overdue, you can make a manual payment in My Account.


My membership has been suspended due to missed payments. What should I do?

Not to worry – just head to Bills & payments and follow the steps to pay your outstanding balance and get your broadband membership up and running again.

Missed a payment because your card expired? Update your card details here.


What help is available if I'm having trouble making my payments?

At NOW, we understand that managing a budget can be challenging. Often this is due to circumstances beyond your control, which may make it difficult to pay bills on time. If you’re finding it hard to manage your payments, it’s best to get in touch as soon as possible to see how we can help. We can then set up payment reminders and give you a second chance to pay if you’re late. 

We recognise there are several reasons why you might fall into debt, many of which may be temporary such as unexpected costs or short term incapacity due to an injury, and this may not just affect your commitment to NOW. If you’re struggling with managing your finances beyond your NOW payments, here’s a list of organisations that give free advice and guidance to help you get back on track:

Organisations that may be able to help if you need more support



There are a few reasons why your payment amount might change from month to month:

  • If you've changed your NOW Broadband Membership or NOW Calls plan during a month, your next monthly payment might include a part-month payment while we switch your membership over.
  • If you've changed your monthly payment date, your next monthly payment might include a part-month payment while we adjust your payment schedule.
  • You made calls outside of your call plan with your NOW landline phone.
  • If you missed a payment one month, you might see two separate charge the following month to make up for it.

Please see our vulnerable customers policy for details of how we aim to protect the interests of vulnerable customers.

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