NOW TV app not loading on Samsung TV
Having trouble launching the NOW TV app on your Samsung smart TV? We're aware of 2 different problems you might be facing at the moment. The good news is, there's a solution for both of them...
I'm getting a white screen when I try to launch the NOW TV app
This problem seems to be affecting selected models of Samsung TV. Our technical team is investigating, but in the meantime, you can get around it by just pressing the Exit button on your Samsung remote to close the app. When you reopen it, the app will launch as normal.
I'm stuck on a loading screen when I try to watch a show or movie
This is a known issue on certain 2017 models of Samsung TV, which is also affecting some other apps. Samsung are working on a permanent fix for this problem, but in the meantime, they do have a manual fix they can place on customers’ TVs.
You'll need to contact Samsung customer service to have the manual fix applied to your account.