How do I find my payment date?
To see the next payment date for your NOW Membership, just go to My Account and then select Bills & payments (you might need to sign in with your email address and password).
You'll also see a full breakdown of your payments, including recent and upcoming payments.
If no upcoming payment date is shown in Bills & payments, this may be because your membership has been cancelled.
You can check if your membership is still active in NOW Membership. Just hit Restart if you need to add your membership again.
Do you have a 7 day free trial for NOW Cinema, Entertainment or Hayu Membership?
Then your first payment will be taken the day after your free trial ends. Your future payments will then be taken on the same day each month after that.
Payments for NOW Sports Membership will be taken on the day you sign up. Future payments for monthly membership will be taken on the same day each month after that.
We’ll normally take your first membership payment on the day you buy it, or at the end of your free trial, and then on the same day in each month that follows.
However if you sign up for different membership types at the same time, we might sometimes take your next payments for each membership on different days. This helps the banks to process your payments correctly.
Don’t worry – when we spread out your monthly payments in this way, we always make sure that your payment date comes after the day of the month of your first payment. So you’ll get more days for the price of your membership, not fewer.
When a shorter month comes around, your payment date will be moved to the last day of the month.
All future payments will then be taken on this day of the month too.
NOW payments appear on your bank or card statement as either NOWTV.com/billinghelp, or as a 5-digit reference number, followed by the membership type.
No. Your payments are taken separately for each membership type.
So if you add another membership, and your first payment falls on a different day to your existing membership, you’ll have 2 different payment dates each month.
Ordering a NOW Smart Stick from NOWTV.com? Your payment will be taken as soon as you place your order.
Bought a NOW Smart Stick or Box bundle with membership included? You'll pay for the pack either in store or online on the day of purchase. After that, your first monthly payment date will be the day your bundle membership expires, unless you cancel before then.
Not sure when your membership expires? You can check this in NOW Membership.
For example...
If your NOW Smart Stick came with a 3 month NOW Entertainment Membership, which you added to your account on 07/02/2021, then your first payment date will be 07/05/2021.
After that your payment date will be the 7th of each month.