'Oops something went wrong' error message on Xbox

If you get an, 'Oops something went wrong' or 'Oops something's not right' (PL-0)' error message on your Xbox One or Series X/S, the best thing to do is exit the app and try again. If that doesn't work, complete these steps: 

Step 1: Clear your Xbox cache

Just hold down the power button when you turn off your console.


Step 2: Delete and re-install the NOW app

If clearing your cache doesn't work, you can try deleting and re-installing the NOW app.

Start by uninstalling the NOW app

  • Highlight the NOW app and press the menu button on your Xbox controller
  • Select Manage App
  • Select Uninstall all, and again on the pop-up.

Next, reinstall it

  • Either go to Ready to Install on the left-hand menu and select Install All, then select Install on the pop-up
  • Or just go to the Store on your Xbox dashboard and download the NOW app again.


Step 3: Check your locale (location) settings

Lastly, you'll need to check your locale settings:

  1. Go to Settings
  2. Navigate down to System
  3. Select Language and Locale
  4. Select Location
  5. Confirm that the selected locale is United Kingdom. If it’s not, then please select United Kingdom.

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