I've forgotten my viewing or Payment PIN

Your viewing PIN helps you control what younger viewers can watch, while your Payment PIN helps you control who can make purchases using the payment details stored on your account.

Your PINs can only be managed by you, so our advisors won't be able to set or reset them for you – you'll need to do this yourself online.

I've forgotten my viewing PIN

Don't know your viewing PIN? You can create a new one in My Account. Here's how:

Step 1:

Go to the Settings & PINs area of My Account (you might need to sign in)

Step 2:

In the viewing PIN section, select Change 

Step 3:

Select Forgotten your PIN?

Step 4:

Select Send one-time passcode 

Step 5:

Check your inbox for an email from us with a passcode (if you can't see it, it might have gone to your Junk or Spam folder), then head back to My Account and enter your passcode.

Step 6:

Create your viewing PIN and select Save PIN.

 

I've forgotten my Payment PIN

If you've set up a Payment PIN but can't remember it, here's how to reset it in My Account:

Step 1:

Go to the Settings & PINs area of My Account (you might need to sign in)

Step 2:

In the TV payment settings section, select Change

 

 

Step 3:

Select Forgotten your PIN?
 

Step 4:

Select Send one-time passcode 

Step 5:

Check your inbox for an email from us with a passcode (if you can't see it, it might have gone to your Junk or Spam folder), then head back to My Account and enter your passcode.

Step 6:

Enter and confirm your new Payment PIN and select Save PIN.