How can we help?

I've forgotten my Parental or Payment PIN

Your Parental PIN helps you control what younger viewers can watch, while your Payment PIN helps you control who can make purchases using the payment details stored on your account.

If you’ve forgotten either your Parental or Payment PIN, you'll need to reset it and create a new one.

Help tipYour PINs can only be controlled by you, so our advisors won't be able to set or reset them for you – you'll need to do this yourself online.


Settings & PINs

Reset your PINs


Just head to Settings & PINs, select Reset your PIN for either your Parental or Payment PIN, and enter your password and new PIN. Confirm your new PIN, then Save PIN.


Need more help? See the step-by-step guide here.