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Help Centre

Change/reset my Parental or Payment PIN settings

Change/reset my Parental or Payment PIN settings

There are 2 types of PIN on your account:

Parental PIN

This helps you control what younger viewers can watch. Your Parental PIN is automatically turned off when you sign up.

Go to My Account and then Parental controls to see the settings for your Parental PIN. You'll need to sign in, if you haven't already.

From here you can:

  • Turn your Parental PIN on or off.  You’ll be asked for your Parental PIN first if you want to turn it off.
  • Change settings. This allows you to set the age ratings for which your Parental PIN will be required. You’ll need to enter your Parental PIN before you can remove any age restrictions.
  • Reset your Parental PIN. To do this:
Step 1:

Select Reset your PIN.

Step 2:

Enter your password, and then enter your new Parental PIN.

Step 3:

Enter your new Parental PIN again, and then select Save PIN.

Change parental PIN


Payment PIN

This helps you control who can buy new Passes. Your Payment PIN is automatically turned off when you sign up.

Select My Account and then Payment PIN to see the settings for your Payment PIN.

From here you can:

  • Turn your Payment PIN on or off. You’ll be asked for your Payment PIN first if you want to turn it off.
  • Reset your Payment PIN. To do this:
Step 1:

Select Reset your PIN.

Select 'Reset your PIN'

Step 2:

Enter your password, and then enter your new Payment PIN.

 

Step 3:

Enter your new Payment PIN again, and then select Save changes.

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