How do I switch to NOW Broadband?
Thinking of switching to NOW Broadband?
Once you’ve checked out all the options and chosen your broadband plan, we’ll confirm that the broadband and calls package you want is available in your area.
After you’ve signed up, the switch from your current provider is simple and we make sure everything goes smoothly.
If you need an engineer visit to install a phone line, we’ll book one for you when you order. The waiting time depends on when an engineer’s available, but it’s usually within a couple of weeks. There's no charge for a phone line to be installed.
If you already have a line, we’ll switch your broadband remotely. This should also take place within two weeks of your order.
We’ll get in touch to remind you about your engineer appointment. You can find more information in Orders & appointments after you’ve ordered.
Yes you can – we’ll just need to arrange an engineer visit to install a phone line in your home.
When you order your broadband and calls package, we’ll let you know a date and time for your engineer visit. If the date and time doesn’t work for you, just get in touch and we’ll reschedule.
If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything.
We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time.
Switching from Virgin?
If you're switching from Virgin Media, you’ll need to let them know your NOW Broadband activation date so they can cancel your services as close to the activation date as possible.
You can check your activation date in Orders & appointments. If you need an engineer visit and the scheduled time and date don’t work for you, get in touch by phone and we’ll arrange a new appointment.
If you want to keep your current phone number, choose ‘Yes, keep my current number’ when you confirm your broadband order, and we’ll do our best to have it transferred over. If it’s not possible to keep your phone number, we’ll let you know.
You can also redirect your emails from your old broadband address to a different address, and transfer across your email contacts.
Keep in mind Emails can only be redirected from accounts that support POP access. Check with your current provider to find out if you can keep your existing email account.