[object Object]

Help Centre

How do I set up my microfilters?

How do I set up my microfilters?

What's a microfilter?

A microfilter is a small white box that allows you to use your broadband and any devices that use your phone line, such as a landline phone or Sky box, at the same time.

Your NOW TV Hub comes with two microfilters - one master microfilter, and one standard microfilter.


NOW TV Master Microfilter

Standard NOW TV Microfilter

Got a phone socket with two ports?

If you have a pre-filtered phone socket with two different ports, you don't need to use a microfilter. Just make sure you use your pre-filtered phone socket to connect your NOW TV Hub – it won’t work with any other socket.

A pre-filtered phone socket

Don’t have a pre-filtered phone socket with two ports? If you don't have microfilters set up correctly, you might experience:

  • Slow internet speed
  • An unreliable or intermittent internet connection
  • Noise or interference on the line when making telephone calls
For every phone socket that’s in use, a microfilter should be connected directly to the socket. Your Hub or landline phone should then be plugged into the microfilter.

More info How do I set up my NOW TV Hub?

Step 1:

Your NOW TV Master Microfilter should be connected to your master phone socket, if you have one.

Your master phone socket will be the largest one in your home. It should have a line across the middle, and might also have a BT or Openreach logo.

Master phone socket

Step 2:

Connect one of the purple ends of the grey DSL cable into the purple port of your master microfilter, marked NOW TV Hub.

Step 3:

Plug your phone line or splitter into the other port of your master microfilter, marked Phone.

Step 4:

Plug your standard microfilter into any other phone socket that you use. For example, if you have an additional landline phone, a fax machine or any other device that needs a phone connection.

Connect your additional device to the port marked Phone.

Give us a call or head to accessories.sky.com to get more NOW TV Microfilters.

Did you find this helpful?