How to contact BT
If you pay for your Passes through BT, any account or cancellation queries will need to go through them.
Manage your account in My BT
There are some things, like updating your payment details, that you can do quickly and easily online in My BT. Just log in with your BT ID.
Or call BT on 0800 800 150
Alternatively, if you’d like to check your balance, make a payment or manage your direct debit details, you can call BT's payments line on 0800 44 33 11.
Need to make a complaint?
Find out how to contact BT with a complaint.