How can we help?

I cancelled my Pass, but want to restart my membership

Want to restart a Pass you've cancelled? No problem – you can do that in My Account in just a few clicks.




Want to sign up again?

Just head to Passes & vouchers, sign in with your existing account details and hit Restart or Buy now next to the Pass you want to renew.

If you're renewing before the next monthly payment would've been due for your Pass, you'll see the option to Restart. Select this and your Pass will restart without a break. Your monthly payments will continue on the same date.

Select the Restart button next to the Pass you want to renew

If your monthly payment date has passed since you cancelled, your membership has lapsed and you will see Buy now instead. Select this and confirm your payment details. 

Your first payment will be taken on the day you renew your Pass, and on the same day each month after that. Or, if you pay for your Passes through BT, it'll be added to your monthly BT bill.

Select the Buy now button next to the cancelled Pass you want to restart

Did you find this helpful?