How can we help?

I cancelled my membership, but want to restart it

Want to restart a membership you've cancelled? No problem – you can do that in My Account in just a few clicks.

 

NOW Membership

 

Want to sign up again?

Just head to NOW Membership, sign in with your existing account details and hit Restart or Add membership next to the one you want to renew.

 
If you're renewing before the next monthly membership payment would've been due, you'll see the option to Restart membership. Select this and your membership will resume without a break. Your monthly payments will continue on the same date.
 

Select Restart membership next to the membership you want to renew

If your monthly payment date has passed since you cancelled, your membership has lapsed and you'll see Add membership instead.

 

Select Add membership next to the cancelled membership you want to restart

Your first payment will be taken on the day you renew your membership, and on the same day each month after that. Or, if you pay for your membership through BT, it'll be added to your monthly BT bill.

Did you find this helpful?

Feedback