Parental controls on NOW

Not all shows and movies on NOW are suitable for younger viewers – that’s where parental controls come in. 

NOW’s parental control features allow you to set profile-based maturity rating settings and a profile PIN to stop younger viewers from watching anything they shouldn’t.

 

Profile maturity ratings

When setting up a new profile, you can choose for it to be a kids, teen or adult profile. Depending on the option you choose, you’ll be able to set different maturity ratings for each profile.

Once you’ve set a maturity rating, all shows and movies rated above the profile’s content rating will not be shown, including when browsing or searching on NOW.

Take a look at the available maturity ratings for kids, teen and adult profiles below:

Kids profile:

Maturity rating:	Available content ratings:
Little kids	U, Unrated
Older kids	PG. Designed for children ages 8+
Family	12

 

Teen profile:

Maturity rating:	Available content ratings:
Family	12
Teen	15

 

Adult profile:

Maturity rating:	Available content ratings:
Family	12
Teen	15
Adult	18+

 

Good to knowWhen you create a new kids profile, the content rating is automatically set to 12. A new teen profile is automatically set to 15 and a new adult profile is automatically set to 18+.

To update a profile maturity rating

To change a profile’s maturity rating, you’ll need to log in to your NOW account on a web browser, or via the NOW app on your phone or tablet.

Step 1:

Head to the Profiles page in the NOW app or through a web browser

Step 2:

Click on the pencil icon under the profile you’d like to edit

Step 3:

Select the Change button next to the maturity ratings setting and enter your account password

Step 4:

Select your preferred maturity rating for the profile and then click the Save rating button.

Keep in mindIf a profile’s maturity rating is updated more than 5 times in a 30 minute period, this setting will be automatically locked for 30 minutes.

 

Profile PIN

A profile PIN helps you control who can access other profiles on your account. If you’ve got kids or younger viewers in the house, we recommend setting up a profile PIN to prevent them from accessing unsuitable content in adult profiles.

Manage your profile PIN

Find out how to set up or manage your profile PIN in the steps below: 

Step 1:

Head to the Profiles page in the NOW app or through a web browser

Step 2:

Click on the pencil icon under the profile you’d like to edit

Step 3:

Click on the toggle next to the profile PIN setting and enter your account password

Step 4:

Create, update or remove your profile PIN and click Save PIN. 

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