How to let us know an account holder has died

We know bereavement is an incredibly difficult thing to go through, so we’ll do our best to make things a little bit easier.

Here's what it might be helpful to know before you contact us.


Getting in touch to permanently close an account

The simplest way to close an account is to get in touch by live chat. Use the Get in touch link on his page to chat online with one of our agents.

So that we can find the right account, it would be helpful if you could have as many of these details as possible to hand when you contact us (but don't worry if you don't have all of them):

  • Name and email address registered on the account
  • Postal address
  • The last 4 digits of the card used for payments.

We'll then close the account with immediate effect so that no further charges are incurred. Unfortunately, it's not possible to transfer an account to another name.


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