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How to adjust your audio settings

If you've got NOW Boost and a soundbar or surround sound system, you're all set to enjoy your favourite sports, movies and shows in Dolby Digital 5.1 sound quality. All you need to do is make sure you've adjusted your audio settings on the device you're watching on.

To switch to surround sound (or to stereo), just follow the steps below for your device.

Good to knowAlthough you can enjoy 1080p HD on Apple TV 4th gen and later and Chromecast Ultra and 3rd generation, 5.1 surround sound isn't supported on these devices.

To select surround sound:

  • From your Box or Stick homepage, scroll down to the bottom and select Settings, then Audio.
  • The Audio Mode should be set to Auto and HDMI set to Dolby D+.

To select stereo:

  • From your Box or Stick homepage, scroll down to the bottom and select Settings, then Audio.
  • The Audio Mode should be set to Stereo and HDMI set to PCM-Stereo.

 

To select surround sound:

  • Step 1: In the NOW app, go to My Account and Settings and ensure that Surround sound is selected.
  • Step 2: On your PlayStation, go to Settings, then Sound and screen and Audio output settings and ensure Bitstream Dolby is selected.

To select stereo:

  • Step 1: In the NOW app, go to My Account and Settings and ensure that Stereo is selected.
  • Step 2: On your PlayStation, go to Settings, then Sound and screen and Audio output settings and ensure Linear PCM is selected.

 

To select surround sound:

  • Step 1: In the NOW app, go to My Account and Settings and ensure that Surround sound is selected.
  • Step 2: On your Samsung TV, go to Settings, then Sound and Additional settings and ensure HDMI Audio Format is set to Bitstream and Audio Format is set to Dolby Digital Plus.

To select stereo:

  • Step 1: In the NOW app, go to My Account and Settings and ensure that Stereo is selected.
  • Step 2: On your Samsung TV, go to Settings, then Sound and Additional settings and ensure HDMI Audio Format is set to PCM and Audio Format is set to PCM.

 

To select surround sound:

  • Step 1: In the NOW app, go to My Account and Settings and ensure that Surround sound is selected.
  • Step 2: On your LG TV, go to All settings, then Sound and Additional settings and ensure DTV Audio is set to Dolby Digital Plus or Dolby Digital.

To select stereo:

  • Step 1: In the NOW app, go to My Account and Settings and ensure that Stereo is selected.
  • Step 2: On your LG TV, go to All settings, then Sound and Additional settings and ensure DTV Audio is set to MPEG.

To select surround sound:

  • Step 1: In the NOW app, go to My Account and Settings and ensure that Surround sound is selected.
  • Step 2: On your Xbox, go to Settings, then Volume and audio output and Speaker audio and ensure that HDMI Audio 5.1 Uncompressed is selected.

To select stereo:

  • Step 1: In the NOW app, go to My Account and Settings and ensure that Stereo is selected.
  • Step 2: On your Xbox, go to Settings, then Volume and audio output and Speaker audio and ensure that HDMI Audio Stereo Uncompressed is selected.

The steps below are for the Amazon Fire TV Stick. For other Amazon devices the instructions may vary slightly depending on the exact device and OS, but will be similar to this.

To select surround sound:

  • Step 1: In the NOW app, go to My Account and Settings and ensure that Surround sound is selected.
  • Step 2: On your Amazon Fire TV Stick, go to Settings, then Display & Sound and Audio and ensure that this is set to Dolby Digital over HDMI for the Fire TV Stick or Always Dolby Digital for the Fire TV Stick 4K.
To select stereo:
  • Step 1: In the NOW app, go to My Account and Settings and ensure that Stereo is selected.
  • Step 2: On your Amazon Fire TV Stick, go to Settings, then Display & Sound and Audio and ensure that this is set to Dolby Digital Plus OFF for the Fire TV Stick or Stereo for the Fire TV Stick 4K.