How do I move NOW TV Broadband to my new home?

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There are a few things we need to do get broadband set up at your new address.

If you haven’t already done so, get in touch by Live Chat or phone to get your home move started.

After that, you can track your order online to see how your broadband move is progressing.

Track my order


Moving NOW TV Broadband to my new address

All you have to do is get in touch by phone or Live Chat and tell us the address you’re moving to.

We’ll let you know if your current NOW TV broadband plan is available there. Or if you want to change your plan, we can sort that out too.

We’ll also tell you if you need an engineer to visit your new home to set up your broadband.

Keep in mind We can only provide NOW TV Broadband plans that are supported by the telephone exchange at your new address. We’ll check this for you when arranging your move.

Yes, you can.

Just remember than it takes around 10 working days for us to switch your broadband to your new address, so be sure to let us know in time.

After arranging your home move, you might receive an automatically generated letter saying you’re leaving NOW TV Broadband.

You can safely ignore this – you’ll still receive NOW TV Broadband in your new home.

You need to take your microfilters with you to your new home so you can set up your broadband there.

Once your phone line is active at your new address, plug your NOW TV Hub into your phone socket via your microfilter.

Related article How do I set up my microfilters?

When your Hub is plugged in, look for the signal in available wireless networks on your Wi-Fi device. You can carry on using your existing password.

We’ll do our best to make sure you don’t have to wait to use broadband in your new home.

To give us enough time to make sure your broadband is up and running when you move in, you should let us know about your move at least two weeks beforehand.

This is because we need to check a few things at your new address, including making sure the phone line is compatible with your broadband plan and organising an engineer visit (if needed).

A NOW TV advisor will go over these details with you when you get in touch to let us know you’re moving.

Your NOW TV calls package will be ready to use in your new home on the same day as your broadband.

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