I've forgotten my account username or password

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You can use your registered email address to sign in to your NOW TV account, instead of your username.

Your registered email address is the one you used to sign up for NOW TV. We’ll also send any account updates and info on the latest movies, shows and sports to this address.

If you’ve forgotten what email address you used to sign up for NOW TV, get in touch by Live Chat and we’ll find out for you.

 
Step 1:

Select forgotten username.

Forgotten username

Step 2:

Enter your email address (the one you used to create your NOW TV account) and select Continue.

Step 3:

We'll email you your username. Select Sign in to go back and enter your login details.

Step 1:
Select forgotten password.
 
Step 2:
Enter your NOW TV username and select Continue.
 
Forgotten password
 
Step 3:

You can reset your password using either your email address or security question. Follow the onscreen instructions to create a new password.

 

Using a NOW TV Box?

After changing your password, find the reset hole at the back of your NOW TV Box. Make sure the box is plugged in, and push a pin into the hole for about 30 seconds.

Then simply log in with your new password.

Reset button

 

I still can't log in

If you're still unable to retrieve your details and log in, please Contact Us below.

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