Error code 014 on NOW TV Box

Struggling to connect your NOW TV Box to your wireless network or seeing an error 014 message? Try this simple solution:

Step 1:

Press these buttons quickly on your remote control:
Home x5
Fast Forward x1
Play x1
Rewind x1
Play x1
Fast Forward x1

Step 2:

This will take you to the Platform Secret Screen.
  • If you have a black NOW TV Box, select Systems Operations Menu and then Disable Network Pings.
  • If you have a white NOW TV Box, just select Disable Network Pings.

Step 3:

Press on your NOW TV remote until you reach the Connection Setup screen, and try connecting to your network again.

If the steps don't work, please reset your NOW TV Box, then try to connect to your wireless network again.
Using a Virgin Media Superhub?

You can also try changing your channel setting to auto.

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