Help Centre

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NOW - Help

NOW Broadband Members get free online parental controls plus malware and phishing protection. Find out more about the features you get with Broadband Buddy.

How does Broadband Buddy help keep my kids safe online?

NOW Broadband Buddy keeps your family safe online, providing online protection from malware-infected and phishing websites, viruses and threats.

How does NOW Broadband Buddy improve internet security?

Having problems with NOW Broadband Buddy, blocked websites, confirmation emails or accessing a VPN? Find out steps to troubleshoot these issues quickly.

Troubleshooting guide for NOW Broadband Buddy

Having problems with setting up or using NOW Broadband's parental controls? See a step-by-step guide to managing your Broadband Buddy settings.

How do I set up and manage parental controls for NOW Broadband?

Find out about our NOW Basics package for broadband and calls, and find out how to join if you are an existing member in receipt of Universal Credit, Pension Credit, Income-based Employment Support Allowance, Income-based Jobseeker's Allowance or Income Support.

What is NOW Broadband Basics?

Having problems with your broadband connection? Start by checking your service status, then check out our troubleshooting guides.

Having trouble with your broadband?

Find out how your final bill is calculated when you cancel your NOW Broadband membership or switch to a new provider, and whether you'll need to pay early termination charges.

My final broadband bill

From 5 July 2024, the prices of our broadband membership plans went up by GBP 3.00. You'll see the price change reflected in your bill on or after 5 July.

Changes to your NOW Broadband Membership

A complete guide to the different types of broadband speed, plus how to test the internet connection speed for your device. Is your broadband fast enough?

Broadband download and upload speeds explained

Find out what to do if you've missed a payment for your NOW Broadband membership, or if your membership has been suspended due to missed payments.

Common payment issues with NOW Broadband

You can resolve many common broadband issues quickly and easily yourself in My Account or by using our help site. Here are some handy tips to point you in the right direction.

Top broadband FAQs

Got NOW Powered by Sky broadband, or interested in getting it? Head over to the Sky website for help and support, and answers to common FAQs.

Get help with 'NOW Powered by Sky' broadband

Getting fluctuating speeds on your new NOW Broadband connection? Find info on testing and reconfiguring your line to get a reliable and faster connection.

Broadband speed fluctuation in first ten days

Choose your Hub for steps to install your NOW Broadband Hub and connect to broadband. Download the setup guide PDF for your Hub to make installation easier.

How do I set up my NOW Broadband Hub?

Find out if you're eligible for automatic compensation for broadband issues including total loss of service, a missed appointment or an activation date delay.

What is broadband auto-compensation?

Need instructions on how to set up NOW Broadband? Check our broadband setup guide to get your broadband up and running. Plus tips to boost your Wi-Fi connection.

NOW Broadband setup checklist

Want to end your NOW Broadband contract early, before your minimum agreed term? Find out about early termination fees and when you need to pay them.

Early cancellation fees for broadband

Sometimes activating your line for your NOW Broadband & Calls service can take a little longer than planned. Find out more about possible reasons for delays.

Why has my NOW Broadband order been delayed?

Is your home classified as new site by Openreach? Find information about getting NOW Broadband installed and getting connected as quickly as possible.

Installing NOW Broadband at a new site

Find out what the different sections and charges on your NOW Broadband bill mean, including monthly recurring charges and one-off payments.