Help Centre

Help Centre

Help Centre

Orders & returns

How do I buy a NOW TV Box?
When will I get my NOW TV Box or accessories?
Return or replace my NOW TV Box or accessories
Can I return my old NOW TV equipment?
Buying replacement accessories for my NOW TV Box
Can I cancel my NOW TV Box order?
Can I choose or change my delivery date?

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NOW TV Box: A NOW TV Pass and account set up with debit/credit card are required to activate box. Connects to TV via HDMI (cable supplied). All 4, TG4, RTE and TV3 apps offer a selection of content available on Channel 4, TG4, RTE and TV3 websites. Some apps (such as Spotify and Sky Store) cost extra.

Other devices: Smartphones: Requires iOS 8 and Android 4, or later. For all other devices, see our Help article.

14 Day Free Trial: Available when you sign up at nowtv.com without a voucher. Thereafter your month Pass automatically renews at its standard price (€7-€15 per month (pm)), unless cancelled. You can cancel any time. One free trial allowed per Pass per person. Not available to previous customers re-joining with the same TV Pass and/or with any other offers.

General: 18+. Republic of Ireland Only. Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Add up to 4 compatible devices, and watch on 2 at the same time. Chromecast counts as two devices. Some content is unavailable on live channels and/or catch up. Shows are available on catch up for at least 7 days from date first shown. Roku LT, XS or 3 and Republic of Ireland account required to watch on Roku. Ongoing monthly prices and channels subject to change. Terms of Use. NOW TV Combo Terms and Conditions apply. NOW TV accepts Visa and MasterCard.