We're making some changes this summer...

We're making a few changes to some of our membership options and to the way devices are managed to make things simpler for our members. Here's a summary of what's happening and when.

 

You now have unlimited device swaps

We've removed the limit of 3 device swaps per month. Instead, your device list will update on a rolling basis. So if you've got 6 devices registered on your account and you start streaming on a new one, the device with the oldest 'last used' date and no downloads on it will automatically be removed for you to free up a device slot.

As part of this change, you'll no longer be able to rename or manually remove devices in My Account. 
 

Our prices are changing from 11 August

We're lowering the price of our Entertainment Membership and Cinema Membership from €15 to €11.99 a month. These changes will take effect from your next bill after 11 August (or, if you're on an offer, when your offer ends).

Sports Month Membership will change slightly from €39 to €38.99, Sports Extra Month from €34 to €33.99, and Hayu from €6 to €5.99.

We're also changing the price of NOW Boost from €3 to €5 a month.
 

Members without Boost will have single-stream viewing and may see ads

From 15 August, if you don't have Boost you'll only be able to stream on 1 device at a time (previously, you could stream on 2 devices simultaneously). 

You may also start to see ads when you watch on-demand shows, movies and sport, as we start to roll out ads across devices.

If you want the option to stream on multiple devices at once, you can add Boost to your account. With Boost, you can watch on up to 3 devices at the same time – and of course, you'll also be able to enjoy the other benefits of ad-free viewing and Full HD and 5.1 Surround Sound on selected content and devices. Find out more about Boost

 

FAQs

This depends on what type of membership you've got, but we've aimed to make these changes as seamless as possible by keeping your monthly cost the same wherever we can and minimising any impact to your viewing experience.

We're gradually rolling out ads in on-demand shows and movies (they're already on live channels). If you haven't seen any yet, you're likely to come across them from August, unless you've already got Boost. 

Boost allows you to stream ad-free (excluding live channels and trailers promoting NOW content).

Ads are shown on live channels on all devices.

In addition, Cinema, Entertainment and Sports Members without Boost will see ads in on-demand shows, movies and sport.

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