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Help Centre

‘Something went wrong’ error on NOW TV Player

‘Something went wrong’ error on NOW TV Player

If you’re getting a Something went wrong error when you’re trying to watch using the NOW TV Player on Windows or on your Mac, there are a couple of simple fixes that can get it working again.
 

Close the Player and try watching again

Click the red X in the top left-hand corner of the Player to close it. Then go back to the NOW TV site and click play again on the show, movie or sporting event you were trying to watch. This will often fix the issue.
 

Reinstall the Player

If the above doesn’t work, follow these steps to uninstall and reinstall the Player:

  1. Click the X in the top right-hand corner of the Player to close it.
  2. If you're on a Mac: Go to where you’ve installed the Player (e.g. Applications). Find the NOW TV Player and drop it into your Trash can. If you're on Windows: Go to Control Panel and then Programs and Features. Find the NOW TV Player application, select it, and click Uninstall.
  3. Go to the browser you used to download the Player, and clear the cookies from your browsing history. (If you don’t want to clear all your cookies, then just find the nowtvPlayerInstalled cookie and delete it.)
  4. Go back to the NOW TV site and try playing the show, movie or sporting event you were trying to watch again. This will trigger the Player to download again.
  5. Once you've downloaded and reinstalled the Player, you should be able to play your show.

If you’re still seeing an error message, make a note of the error code (e.g. p1000) and contact us by selecting the Get in touch button on this page.

Seeing error 9303 or 20004?

You might see the error 9303 if you've been watching continuously for an extended period. To fix it, simply sign out of your account and sign in again.

The error 20004 indicates a buffering problem. To resolve it, reset your router and check your internet speed. 

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