Help Centre

Return or replace my NOW TV Box, Smart Stick or accessories

Having problems with your NOW TV Box or Smart Stick? Try our troubleshooting guide first.

Or if you’ve decided you no longer want your NOW TV Box or Smart Stick, did you realise all the clever stuff it can do, even without an active Pass?
 

Where did you buy your NOW TV Box or Smart Stick from?

NOWTV.com
Select this option if you’ve bought your NOW TV Box or Smart Stick directly from our website.

Please get in touch and let us know your device's serial number. We'll tell you if you're eligible for a replacement or refund and how to get it.

Can I get a refund?

If your NOW TV device is faulty and you want a refund, you need to let us know within 30 days of receiving it. If you want a replacement instead, make sure you let us know within one year of the date you placed your order.

If your device isn’t faulty but you’ve changed your mind, you need to get in touch within 14 days of receiving it to get a refund.

Handy tip You can find your serial number on the side of the package your Box or Smart Stick came in, or on the underside of the device itself.

Need replacement accessories?

If you bought your device less than one year ago, get in touch and we’ll replace any faulty accessories, such as a NOW TV remote or power supply unit.

Did you buy your device over a year ago? Find out how to get the accessories you need.

NOW TV stand
Select this option if you’ve bought your NOW TV Box or Smart Stick from either a NOW TV or Sky representative in a shopping centre, train station or other public venue.

Please get in touch and let us know your device's serial number. We'll tell you if you're eligible for a replacement or refund and how to get it.

Can I get a refund?

If your NOW TV device is faulty and you want a refund, you need to let us know within 30 days of receiving it. If you want a replacement instead, make sure you let us know within one year of the date you placed your order.

If your device isn’t faulty but you’ve changed your mind, you need to get in touch within 14 days of receiving it to get a refund.

Handy tip You can find your serial number on the side of the package your Box or Smart Stick came in, or on the underside of the device itself.

Need replacement accessories?

If you bought your device less than one year ago, get in touch and we’ll replace any faulty accessories, such as a NOW TV remote or power supply unit.

Did you buy your device over a year ago? Find out how to get the accessories you need.

Major retailer
Select this option if you’ve bought your NOW TV Box or Smart Stick from a retailer like Maplin or Tesco.

You'll need to return your device to the retailer with your proof of purchase. Each retailer will have their own refunds and exchanges policy. Choose a link below to see the retailer’s returns policy.

Harvey Norman

Dixons Carphone

Maplin

Soundstore

DID Electrical

Power City

Didn't buy your NOW TV device from any of these shops?

NOW TV is unable to process any returns, refunds or exchanges if your NOW TV device was bought from another retailer.

 
Need replacement accessories?
You can buy accessories, such as a NOW TV remote or power supply unit, from the Sky Accessory shop.

If your NOW TV device is faulty or you need replacement accessories (such as a NOW TV remote or power supply unit), please get in touch. Just tell us your device's serial number, and we'll send a replacement if it's in warranty. 

Handy tip You can find your serial number on the side of the package your Box or Smart Stick came in, or on the underside of the device itself

Can I get a refund?

You can only get a refund for your NOW TV device if you're the person who bought it.

However, if you've been given a faulty NOW TV Box or Smart Stick, you can swap it for a replacement.

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